As you can imagine, we’ve been innundated with COVID-19 related health IT news. We’ve done our best to cover the areas we thought were most important to healthcare organizations. In many cases, that means we’ve been covering the big changes to government regulations and the government funding available to hospitals and healthcare organizations. In other cases, we’ve covered examples of organizations showing success as they deal with COVID-19 in their organization.
One area that we haven’t covered was the wide variety of free health IT products and services that health IT companies have been offering. In some respects, we just haven’t had the time to cover them the way they deserve to be covered. Plus, there were so many of them, how do we pick and choose which ones we highlight and which ones we don’t. Combine the two and we really haven’t highlighted many of the free COVID-19 offers companies are making.
Well, maybe the COVID-19 news curve is flattening or maybe we just got one too many free COVID-19 product or service pitch, but below you’ll find our list of free COVID-19 Health IT Products and Services. It certainly won’t be comprehensive to start, but as we hear about more free products and services, we’ll be adding to the list. If you are making such an offer, let us know here.
Before we share the list, a word of caution. Many of these companies we know and have interacted with, but we certainly don’t know all of them. We haven’t vetted their products. We also haven’t dove into the details of the contracts they want you to sign and if there are any hidden gotchas in their “free” offer. We unfortunately have to leave that up to you as you see a product or service you find interesting that could help your organization. As should always be the case, buyer beware and just because COVID-19 is upon us, do the best you can to slow down a minute and make sure you understand the details of each offer. With that slight disclaimer, the right offer might be a nice way to on board a needed capability that you can use during the crisis and well after the COVID-19 pandemic.
List of Free COVID-19 Health IT Products and Services
SR Health by Solutionreach is offering free 30-day usage of its emergency communications to keep patients connected with providers during the outbreak. Communications include broadcast email and text messaging to all or subsets of patients, two-way text messaging, and the ability to enable telehealth visits by including links in appointment messages. Details
Boomi, a Dell Technologies Business, is offering a free “Answers on Demand” chatbot to help non-profits and healthcare get the commonly asked questions answered quickly on your website rather than flooding your call center and staff with common questions. Details
CareCognitics is offering a free COVID-19 screening tool for healthcare organizations and testing sites. Includes a chat bot available through mobile, desktop, via text, or through an automated phone system. They’re also offering an Employee screening tool to ensure workforce fitness for work. Disclosure: John Lynn from Healthcare IT Today is an adviser to CareCognitics. Details
Boston Software Systems
Redox has collaborated with 14 digital health partners and is waiving their subscription or license fees from April to June to help healthcare organizations deploy applications immediately to enhance their COVID-19 response. Details They also held a free COVID-19 virtual conference which you can still watch the free replay. Details
CareSignal is offering a free COVID-19 educational text messaging program that connects members of your community with local public health resources and CDC guidelines. See Colin’s interview with CareSignal’s Co-founder and CEO. Details
Imprivata is offering licenses to its enterprise multifactor authentication solution, Imprivata Confirm ID for Remote Access, at no-cost to all users to enable convenient and secure remote access to networks. Details Existing Ground Control customers in the US & Canada are eligible for GroundControl licenses at no cost through July 31, 2020.
Stericycle Communication Solutions
Stericycle Communication Solutions is providing complimentary access to their message broadcast text and voice communication services through April 30. Details Stericycle also has partnered with HealthAware to provide free COVID Risk Assessments for all of 2020 or you can get them directly from HealthAware.
ProviderTrust is offering no-cost license verification of healthcare workers responding to COVID-19 outbreak hotspots (ie. pretty much everyone dealing with needing more professionals for COVID-19). Details
Bridgecom is providing three months free access to the Bridgecom Outreach Platform for call centers and care management teams, health systems and health plans, and qualified emergency response teams. Details
First DataBank (FDB)
First Databank (FDB) is providing free online databases on new and experimental drugs and medical supplies. Details on COVID-19 Drug Database and Medical Devices and Durable Medical Equipment (DME) Database
Nuance is offering a plethora of free content packs, 90 day add-on licenses for things like Dragon Medical One and PowerMic Mobile, and more. Also includes volume increases, virtual support, and 90 doay application licenses for PowerShare and PowerScribe. Also 90 days free access to the AI Marketplace for Diagnostic Imaging. Details
Kno2 is offering its on-demand patient record retrieval service at no charge. Check out more details on this free patient record retrieval service and the connection to Carequality and CommonWell in our previous story. Details
Goliath Technologies is offering a short-term subscription and free implementation options to support the increased usage, workloads, and performance demands of your virtualized desktop and application infrastructure (Citrix of VMware Horizon). Details
illuminate.health is offering their medication adherence platform free to providers managing the COVID-19 crisis. Details
Dimensional Insight is providing a complimentary COVID-19 toolkit that will provide critical measures or KPIs that hospitals and health systems need to track to better manage their COVID-19 patients, as well as the rest of their patient population, and a capacity management dashboard that displays these current measures in an easy to understand format. Details
Navin, Haffty, & Associates
Navin, Haffty, & Associates launched NHA Lends A Hand where any MEDITECH customer can dial into their call center and be connected with one of their MEDITECH consultants for a free MEDITECH EHR guidance or advice. Just call them at (508) 948-6791 or email them at firstname.lastname@example.org
Nordic has launched an “Ask Nordic” service at no-cost. Just send questions to AskNordic@nordicwi.com, and experienced Nordic teammates will respond with best practice suggestions and tips for configurations related to their health IT infrastructure. Details
Geneia is offering a free license to healthcare organizations until September 30, 2020 of their Theon Platform for Care Mangagement to easily triage, outreach to and engage patients for care coordination. Details
GE Healthcare and Microsoft
GE Healthcare and Microsoft are offering their COVID-19 application within their Edison platform that provides a central hub from which hospital staff can monitor patients in intensive are units including those on vents with software costs waived until January 2021. Installation costs are not waived. Details
Experian Health made available a free list of COVID-19 and telehealth payer policy alerts for United States hospitals, medical groups, pharmacies and specialty healthcare service organizations. Details
Henry Schein Medical
First Orion is offering their Inform Call Enhancement to Essential Service Providers at no cost during COVID-19. This lets a healthcare organization or clinician create a custom caller ID name. Details
LiveProcess launched a free COVID-19 response package to health health systems coordinate and track the pandemic. Includes the virtual situation center for shared coordination and tracking of staff and medical resources. Details
Health Catalyst is providing both existing customers and non customers a number of COVID-19 solutions including a COVID-19 Registry, Dashboard, and Capacity Planning Tool. Details and full COVID-19 Product Suite
Salesforce through their Healthcare Cloud will provide free access to their technology for emergency response teams, call centers, and care management teams for health systems affected by coronavirus Details
eDX and Harvard
CAE Healthcare is offering their Blue Phantom COVID 19 Lung Ultrasound Training simulator for free for the month of April. Details They’ve also partnered with Area 9 Lyceum for a COVID-19 ventilator reskilling course and other courses.
Elsevier is providing free access to toolkits, expert insights, research resource, and COVID-19 guidelines in their new COVID-19 Healthcare Hub. Details They also have a Novel Coronavirus Information center which provides free access to the latest clinical peer-reviewed research and information on coronavirus to benefit researchers and clinicians. Details
SecurityScorecard and H-ISAC
TigerConnect is offering free access to a new COVID-19 Physician Secure Messaging Network with verified physicians sharing COVID-19 information. Details They’re also offering new users 6 months of free access to their TigerConnect texting network and free expansion of licenses for current TigerText Essentials customers.
Verato is offering their “Telehealth Identity Bridge” product to reduce duplicate records due to telehealth at no charge to healthcare delivery organizations, health plans, and public health agencies. There will be no cost through 2020 and no obligation during or after this period. Details
Halo Health is providing their secure messaging platform to healthcare organizations at no cost for up to 6 months. Details
Open Health Network
Open Health Network is offering a free tool available for people to track symptoms, share data with physicians, manage medications, find testing centers, donate plasma, etc. It’s available in English, Spanish, Chinese, French, & Russian. Details
Medicus AI and BioneXt Lab
BioneXt Lab has worked with Medicus AI to create a new app called CoVive that evaluates your probability of having contracted COVID-19, and helps you monitor your symptoms and vitals whether you have tested positive for the virus or not. Details
Intelligent Medical Objects (IMO)
Intelligent Medical Objects (IMO) recently offered IMO Precision COVID-19 Sets to all customers to be used to identify and analyze patients who have been exposed to or are suspected to be infected with or have been diagnosed with COVID-19. Details
OptimizeRx has launched a free interactive text message alert program available to the general public that delivers coronavirus (COVID-19) information issued by the Centers for Disease Control and Prevention (CDC) directly to any SMS-enabled mobile device. You can text VIRUS to 55150 to subscribe to the service. Details
Curago Health is offering their Curago telehealth virtual visit solution for free for 60 days. This includes their COVID-19 screening tool that screens patients for COVID-19 as part of the check-in. Details
Spok is helping their current customers by providing licenses for some of their solutions at no charge during the COVID-19 crisis. The solutions support remote work, hospital-wide communication, and make it easier to quickly and reliably notify staff during emergency situations. Details
Welby Health is offering their virtual care platform for physicians to manage their patients remotely, including telehealth, secure messaging, virtual chat and also remote device connectivity free for the next 90 days. Details
Amazon AWS is offering Workspaces to up to 50 users at no charge through June 30, 2020 for new customers. As part of this, they are bundling Amazon WorkDocs file storage with each Workspace. Amazon WorkDocs provides secure collaboration on files that allows users to work together to create and share content. Amazon is offering free use of Amazon Chime Pro from March 4 to June 30, 2020 for new customers.
CCube Solutions and their partners are offering a FREE time-limited scanning and hosting service, to any NHS organisation that needs to transport/share patient (paper) records. It will be available for 4 months during April, May, June, and July 2020. Details
ER Express is offering a free COVID-19 toolkit for 90 days that includes an online virtual waiting room or text to join waiting list, text based wait time and treatment notifications, pre-screening questionnaires and interactive chat bot, and electronic patient referrals (EDs only). Details
Redivus is offering their Code Blue App free through July 1, 2020 to provide evidence-based clinical guidance and real-time documentation for patients that may be experiencing respiratory arrest or cardiac arrest. Details
American Hospital Association (AHA) and AVIA
American Hospital Association (AHA) and AVIA are offering all AHA members their COVID-19 Digital Response Pulse tool which allows hospitals and health systems to assess critical digital capabilities for COVID-19. Details
Orion Health is offering a comprehensive pandemic outbreak monitoring platform to alleviate demand on health systems and reduce the risk of further spread of the COVID-19 virus that is being offered at no cost to existing and future customers. Details
Humetrix is offering their mobile applications iBlueButton (Details) and SOS QR (Details) that apply the Humetrix AI analytics platform for the detection of specific diagnoses and medications that are known risk factors for severe Coronavirus disease. Humetrix is waiving their application subscription fees for 60 days.
RecoveryOne is offering its digital recovery platform for recovery from musculoskeletal (MSK) conditions at no cost for the duration of the COVID-19 crisis.
WestFax is offering FREE HIPAA compliant fax service to individual PCP’s.
Identity Automation, an IAM company, is offering current and prospective customers no-cost, no-strings-attached temporary licenses and installation training for RapidIdentity MFA and the RapidIdentity SSO portal through 9/30/2020. Current customers who take advantage of this offer will experience an upgrade to their current response times at no additional cost, and prospective customers will receive our free level of support. Details
HealtHIE Nevada , WISHIN, and Idaho Health Data Exchange
SmarterDX and Enjoin
SmarterDX and Enjoin have teamed up to provide a complimentary COVID-19 Clinical Decision Support Platform with CDI Tips. This free open source tool for hospitals and clinical frontline care providers helps support timely clinical triage, improved workflow, and physician-directed CDI guidance. Details
Fair Warning is offering its Patient Privacy Intelligence solution to help healthcare providers monitor access to COVID-19 patient records for free.
Caregility is offering current customers capacity expansion of the UHE Telehealth platform for 90 days at no cost, including use of the iConsult mobile application and iObserver virtual patient observation sitting application. New customers will also receive 90 day, no-cost capacity expansion after the purchase of the base UHE platform configuration. Email email@example.com for more info.
Availity has launched a COVID-19 Provider Resource Center that consolidates links to updates from more than 50 payers for information about patient eligibility, coding, claims processing, telehealth guidelines and more. Details
LexisNexis Risk Solutions has launched a free COVID-19 Data Resource Center to provide county-level insights on at-risk populations and potential care capacity gaps to support the U.S. healthcare industry’s response to the COVID-19 pandemic. Details
Relias is offering a free digital toolkit, created for healthcare personnel and individuals, includes unrestricted access to online courses, webinars and resources on infection control, telehealth and more. Details
RiskRecon and H-ISAC
RiskRecon, a Mastercard Company, and H-ISAC are offering free risk assessment services to all healthcare organizations now until the end of the year. Details
Laserfiche is offering Laserfiche Cloud, an online document management and business process automation platform, for free for 6 months which allows healthcare organizations to upload and access content, and automate and accelerate key processes such as staff and patient onboarding. With Laserfiche Cloud, you can access your content wherever you go, whether from a computer or on a mobile device. Details
Vivify Health is offering unlimited use of the COVID-19 Screening pathway to providers at no cost, along with deeply discounted and rapid deployment to providers new to the Vivify Pathways™ platform. Details
HITRUST Assessment XChange
HITRUST Assessment XChange™ (XChange), a wholly-owned subsidiary of HITRUST®, is providing healthcare organizations free access to its third-party risk management (TPRM) solution for 2 years to eligible healthcare organizations. Details
Audacious Inquiry has made a version of their Patient Unified Lookup System for Emergencies™ (PULSE), an on demand clinical search solution intended for use in disasters and public health emergencies, available at no charge to states throughout the response. Details
VidHealth launched to the public in April a Telehealth platform free of charge to medical providers in response to the COVID-19 crisis. This system is one that they’d used internally to staff psychiatric prescribers in rural parts of the U.S. via Telehealth prior to COVID-19. Details
Other COVID-19 Lists of Resources
- Society for Participatory Medicine (S4PM) Coronavirus and COVID-19 Resource List
- COVID Collaborators
- COVID-19 Healthcare Coalition
Just creating this list has been great to see how many in the health IT community are sincerely trying to help the front line healthcare workers.
While we did everything we could to include all of the great free offerings that health IT companies are offering, we’re sure we’ve missed many. As we find more, we’ll add them to the list. Also, if you know of a free offering that’s missing from our list or if something’s changed on the list, be sure to reach out to us on our contact us page.
Also, if you’re a health IT company that wants to support the community as well, consider taking part in our Pay-HIT-Forward campaign where we offer discounted ad packages with guaranteed results and then provide a health IT startup company with a free marketing package.
Thanks to each and every one of you in the community that’s doing what you can within your sphere of influence to make a difference in the fight against COVID-19.