Kno2 On Demand Record Retrieval from Carequality and CommonWell for Free

In some exciting news for people who have been watching healthcare interoperability for a long time, Carequality has passed an emergency waiver that allows users to access the network and be able to query for records even if the EHR they use is not integrated (this was a requirement before the waiver).

For those not familiar with Carequality, it includes many of the major EHR vendors such as Epic, Nextgen, eCW, Allscirpts, athenahealth, PointClickCare, and many more. Plus, thanks to an agreement between Carequality and CommonWell, this waiver will get providers access to almost all major EHR vendors (Cerner, MEDITECH, Greenway, CareCloud, eMDs, and many more are part of CommonWell).

Of course, if your EHR isn’t integrated with Carequality, how can you benefit from this?

In response to the COVID-19 crisis, Kno2 is offering their On-Demand Patient Record Retrieval Service at no charge (Sign up for Kno2 here). While an EHR integration is much nicer, the Kno2 record retrieval service is better than calling a bunch of offices that are overwhelmed already and getting a bunch of fax responses days later.

If you want to see how the Kno2 service works, they have this guide that illustrates the steps, or check out the video below:

As is demonstrated above, you can view the record in Kno2, print it out, download and upload it to your EHR, or send it to your EHR via a Direct Message. Plus, you can even search for the records of a specific provider or across an entire community of records

The one question I have is how valuable the CCDA format that’s provided by Carequality will be to those treating COVID-19 patients and other patients. Probably depends on the situation, but at least it gets a clinician access to things like Chief Complaint, Medications, and Procedures.

It’s great to see Carequality opening up their records during this crisis. It will be an interesting test to see how valuable sharing records across organizations can be.

About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.


  • Thank You John Lynn! We are honored to provide the service for both COVID and non-COVID treating situations. What we are largely hearing is that providers on the front lines and those continuing to provide scheduled and non-scheduled services are having a difficult time accessing patients information when they need it. Fax requests and phone calls are going unresponded to. So, critical information such as the PAMI list, lab results, recent procedures are helpful in guiding the treating provider.

  • Thanks for pointing it out Therasa. I should have pointed it out better in the article that this access is available regardless of if the patient is a COVID-19 patient or not. That’s a really important benefit for healthcare providers.

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