The following is a guest article by Chris Menier, President of VIA AIOPS at Vitria Technology.
For healthcare providers and payers, improving the experience of members and patients requires replacing disconnected legacy systems with agile infrastructure and applications. Clinicians, technicians, and administrators can be more efficient and effective. Digital transformation of systems and platforms is changing the way hospitals and clinics are serving patients and the way insurers are acquiring and servicing members. Cloud and 5G is the powerful business platform for digital transformation and critical to adopting new technologies from cybersecurity to AI/ML to edge computing and IoT. With transformation and continuous modernization there is a growing need for speed that only 5G can provide.
5G, a next-generation wireless networking technology, has many far-reaching implications in both preventive and therapeutic care of the patients. Patients with chronic conditions benefit from continuous engagement with their doctors to stay healthy. Patients at home, recovering from surgery, need virtual care to avoid expensive readmittance. Behavioral health has increased visibility and clinicians are finding frequent virtual engagement has a positive impact.
Consumer adoption of telehealth has skyrocketed. McKinsey, a global consulting organization, reports that 46% of providers are now using telehealth to replace canceled healthcare visits. Industry analysts project that $250 billion of current US healthcare spend could be for virtualized care. Technology enabled services are improving patient care and boosting efficiency of the clinical workforce. 5G is a requisite for the connected patient and the smart hospital.
As healthcare providers implement more digital services, clinicians have increasingly high expectations for availability, security, and reliability of the services they use to connect with members and patients. They depend on equipment uptime, always on network services and automation to deliver and manage care. Payers are also relying on digital technologies to provide the desired experience for members. Members expect an always on channel to connect with their insurance providers to reconcile complex billing questions and to find the services and physicians covered by their payer’s plan. When you’re sick or injured every minute counts.
5G: Critical to Digital Transformation Projects
Remote monitoring of patients is possible with wearables facilitated by robust sensors coupled with a 5G network. Virtual patient consultation and surgeries enabled with augmented reality (AR) and virtual reality (VR)-based simulated surgeries ensure better outcomes. Real-time maintenance of ambulances and diagnostic equipment and other medical devices is improved over a 5G network.
Concerns over health equity remain top of mind with payers and providers. The ability for providers to reach socio-economically diverse patient populations, located in remote areas, can be addressed with virtual health solutions enabled by 5G.
Global disasters destroy the human supply chain of doctors and clinicians. During disasters, the boundaries of clinics and hospitals disappear with the availability of high speed, low latency 5G. Doctors, located anywhere, reach across economic and geographic borders to diagnose patients, and confer with other doctors to quickly treat patients. Over a 5G network a skilled radiologist, a thousand miles away reads MRI results in real time, accelerating diagnosis and treatment. Digital equipment at the edge, enabled by 5G, sends data in real time enabling response in minutes.
AIOps and 5G
Organizations implementing or planning to implement 5G should prioritize AIOps for network and service operations. To manage a 5G network at speed and at scale requires automation and an AIOps solution that automates tasks previously provided by humans sitting in disconnected silos. The right AIOps solutions can change the way operations work to fully utilize the power of blazing fast 5G networks.
VIA AIOps by Vitria provides an end-to-end service assurance application by delivering full stack observability and sustained service assurance and optimization What makes VIA a perfect complement to 5G is that VIA automatically operates across service layers to accelerate time required to detect, triage, and resolve service impacting events. VIA is proactive and predictive giving operations the time to fix a problem in advance of the problem impacting the user.
VIA AIOps monitors across tech stacks and between application domains. VIA eliminates independent teams chasing symptoms – when the root cause lies outside their visibility and control. VIA monitors for and detects faults impacting the service experience – even when the network is 5G. Eliminating silos results in faster determination of root cause – fast enough to keep up with 5G.
Automation is critical to managing 5G at speed and scale. Automation has failed in some operations environments for one reason – lack of trust. Operations staff are often unwilling to trust automation for root cause and remediation.
Even though VIA offers out of the box algorithms and settings, users can override these to match their operational best practices. This VIA approach is called progressive disclosure and it allows the user to drill into WHY – why a detection occurred, why a baseline was generated the way that it was, why signals were correlated, why a root cause was identified. It’s all there. This approach builds trust and instills confidence so Operations can rely on VIA AIOps’ analytics to automate remediation. VIA AIOps customers, using VIA for proactive response, report dramatic reductions in average downtime hours per year made possible by more automation they can trust.
Interested in learning more? Reach out to Dan Schneider at dschneider@Vitria.com (612) 802-0155 and check out VIA AIOps here.
Vitria Technology is a proud sponsor of Healthcare Scene.
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