As part of our ongoing series of telehealth interviews with EHR vendors, we’re excited to share our interview with Paul Brient, Chief Product Officer, athenahealth. In this series, we talk with EHR vendors to better understand how they’re approaching telehealth. Are they developing telehealth in house or are they relying on partners? If they have their own in-house telehealth solution, what features does it include? How are they approaching integrating telehealth into their EHR and how will they handle this with partners?
Check out the interview below to learn more about how athenahealth is approaching telehealth and their work with telehealth vendors in the athenahealth marketplace:
Here’s a quick look at the questions we discuss in this interview:
Tell us a little about yourself and athenahealth
What was athenahealth’s view on telehealth pre-COVID-19 and how did COVID-19 change that approach?
Why did you choose to develop your own telehealth solution?
How deeply are you integrating it into your EHR/PM solution? What’s available now and what integrations are still in process?
Feature Lightning Round (ie. Do you offer this? Yes/No/Short Answer)
-Telehealth Appointment Scheduling
-Patient Self Scheduling
-Asynchronous Text Messaging with Patient
-Real Time Text Chat during visit
-Web based or app based? – Clinician? Patient?
-Automated Patient Reminders
-Patient Intake Paperwork electronically
-Virtual waiting room
-Multi-Lingual and Remote Interpretation
-Team Based Sessions (ie. multiple care providers)
-Integrated Clinical Documentation
-Screen Image Capture
-Post-Visit Patient Rating/Reviews/Surveys
-Telehealth specific billing and verification
How will you approach it with an EHR customer that already has a telehealth solution? Will you collaborate with those telehealth vendors?
What type of integrations are available for other telehealth companies that want to integrate their solution with your EHR?
Are there specific areas of telehealth or telehealth supporting services that athenahealth will rely on partners vs building it into your own telehealth offering?
Do you see telehealth as an important part of the growth of your business at athenahealth?
You can learn more about athenahealth: https://www.athenahealth.com/
This article is part of the #HealthIT100in100.