athenahealth EHR’s Approach to Telehealth – EHR Telehealth Series

As part of our ongoing series of telehealth interviews with EHR vendors, we’re excited to share our interview with Paul Brient, Chief Product Officer, athenahealth.  In this series, we talk with EHR vendors to better understand how they’re approaching telehealth.  Are they developing telehealth in house or are they relying on partners?  If they have their own in-house telehealth solution, what features does it include?  How are they approaching integrating telehealth into their EHR and how will they handle this with partners?

Check out the interview below to learn more about how athenahealth is approaching telehealth and their work with telehealth vendors in the athenahealth marketplace:

Here’s a quick look at the questions we discuss in this interview:

Tell us a little about yourself and athenahealth

What was athenahealth’s view on telehealth pre-COVID-19 and how did COVID-19 change that approach?

Why did you choose to develop your own telehealth solution?

How deeply are you integrating it into your EHR/PM solution? What’s available now and what integrations are still in process?

Feature Lightning Round (ie. Do you offer this? Yes/No/Short Answer)
-HIPAA Compliant
-Custom Branding
-Telehealth Appointment Scheduling
-Patient Self Scheduling
-Asynchronous Text Messaging with Patient
-Real Time Text Chat during visit
-Web based or app based? – Clinician? Patient?
-Audit Logs
-Automated Patient Reminders
-Patient Intake Paperwork electronically
-Virtual waiting room
-Multi-Lingual and Remote Interpretation
-Team Based Sessions (ie. multiple care providers)
-Integrated Clinical Documentation
-Screen Image Capture
-Screen Share
-Patient Education
-Post-Visit Patient Rating/Reviews/Surveys
-Patient Payment
-Telehealth specific billing and verification

How will you approach it with an EHR customer that already has a telehealth solution? Will you collaborate with those telehealth vendors?

What type of integrations are available for other telehealth companies that want to integrate their solution with your EHR?

Are there specific areas of telehealth or telehealth supporting services that athenahealth will rely on partners vs building it into your own telehealth offering?

Do you see telehealth as an important part of the growth of your business at athenahealth?

You can learn more about athenahealth:

Be sure to check out all of the interviews in our EHR Telehealth Series and look at our list of live video telehealth vendors.

This article is part of the #HealthIT100in100.

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About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.