One day, recently, I took a phone call from a local general practitioner who wanted to ask me more about a particular EMR system he was interested in trying. He wanted to ask if the system would allow his staff to search for the next available slot on the calendar when scheduling a patient. While this EMR software allows one to look at a weekly view of a doctor’s calendar, the particular function in which the computer searches for you, thus replacing a function of the front desk ancillary staff, does not exist. When I said that, no, the particular system he was considering would not do that, but that the EMR has a lot of other great features, he said, well, it would be a major problem for his staff to have to search on their own, and so he would look for another EMR system.
I do hope that this doctor finds what he is looking for in an EMR system, but I also wonder if doctors aren’t getting hung up on EMR features that they imagine to be essential and it results in their failing to try or to adopt a particular EMR system. However, it is certainly understandable that a doctor would want to start with the EMR system that meets as many of their needs as possible without causing a workflow change. Knowing when to say when in the world of EMR selection is probably one of the hardest things currently facing doctors wanting to go digital.