Keona Health has raised $7M in a new Series A1 funding round led by Riverside Acceleration Capital (RAC), the growth capital arm of The Riverside Company. Keona’s flagship product is CareDesk, a healthcare CRM that simplifies the complexities of patient access.
“Our primary goal is to help healthcare organizations solve their never-ending staffing problems and scale their organizations,” said Oakkar Oakkar, CEO at Keona Health. “CareDesk, built on the principles of our innovative mechanism, Standard Modular Flow, simplifies the complexities of scheduling at healthcare call centers into a seamless, reliable, and repeatable process. This reduces training time by 70 percent, enhances first contact resolution by 500 percent, and optimizes staff adherence to standards by 40 percent.”
CareDesk is an AI-powered platform that streamlines complex scheduling, telephone triage, and communication by guiding healthcare staff to the correct decisions in real time. Rather than flip through paper manuals or click through disjointed software programs, staff members have everything they need at their fingertips to resolve every call quickly and confidently.
“As healthcare continues to evolve, medical specialist practices have become bigger and more complex,” said Jonathan Drillings, Partner at RAC. “CareDesk allows these practices to better serve their patients while helping to reduce cost and complexity. We believe Keona has taken a unique approach to solving the patient access problem and the benefits for their customers are measurable and significant.”
CareDesk has proven so user-friendly that even untrained staff can complete critical scheduling tasks with few errors. The software’s Care 360 AI allows for dynamic branching, integration of patient 360 databases, and clinically safe automation. These features have allowed client organizations to double their provider and patient panel sizes without hiring any new staff.
Keona Health also sets the gold standard for telephone triage. Clients have slashed nurse training time by up to 60 percent and have improved call documentation by 100 percent.
In addition to AI-guided call support, CareDesk offers digital self-scheduling, which has helped client organizations reduce call volume by 30 percent and boost online appointment bookings by as much as 40 percent. These same organizations have seen online scheduling conversion rates jump by 250 percent.
EmergeOrtho, Virginia Women’s Center, and Central Maine Health are examples of clients who leveraged CareDesk to address the root causes of their patient access problems: data fragmentation, documentation difficulties, and clinical combinatorics. CareDesk slices through this complexity, which frees providers to focus on patient care. Since adopting CareDesk, these organizations have seen their revenue grow and their administrative errors shrink, while also filling critical gaps in care.
“CareDesk is an incredible product,” said Wesley Ralston at Virginia Women’s Center. “It has allowed our practice to completely streamline incoming clinical triage and patient scheduling.”
Ultimately, the biggest beneficiaries of CareDesk are patients: some 60 percent of patients overall avoid seeking care because of the irritating processes of gaining access to care. CareDesk reduces lengthy hold times, streamlines tedious online booking procedures, and enables seamless communication between patients and their caregivers.
Keona Health will use its new funding to expand its position in the market and to cement CareDesk as a one-of-a-kind solution. Keona is excited to help existing clients further optimize critical patient access processes and is eager to introduce CareDesk to new organizations.
To learn more about how CareDesk can transform your healthcare organization, please visit keonahealth.com.
About RAC
Riverside Acceleration Capital (RAC) provides flexible growth capital to expansion-stage B2B software and technology companies. RAC is part of The Riverside Company, a global private investment firm focused on investing in growing businesses valued at up to $400 million. Since its founding in 1988, Riverside has made more than 970 investments. The firm’s international private equity and structured capital portfolios include more than 140 companies. For more information, visit riverside.ac
About Keona Health
Keona Health bridges the gaps between healthcare providers and patients. It leverages the power of AI to streamline scheduling, triage, and communication. Our core value is compassion – we strive to make healthcare more personal and more responsive. We’re not only revolutionizing healthcare – we’re humanizing it.
Originally announced August 24th, 2023
