The keynote speakers at this year’s Empathy + Innovation – Patient Experience Summit (#PESummit) once again lived up to the high standards set by previous...
Tag - Patient Experience
For the past 3 years CAHPS surveys and scores have been a hot topic at the annual Patient Experience Summit (#PESummit) hosted by Cleveland Clinic. This year...
Can one minute really make a difference in the patient and staff experience? St. Joseph’s/Candler Health System proved it can. They implemented the Jellyfish...
The following is a guest blog post by Dave Dyell, President & CEO at Jellyfish Health. Over a decade ago, patient portals were created to give patients...
The following is a guest blog post by Jean Turgeon, VP & Chief Technologist, Digital Transformation & Industry Solutions at Avaya. While technology has...
The following is a guest blog post by George Mathew, DXC Technology Healthcare and Life Sciences chief medical officer, North America with contributuion...
Piedmont Healthcare, an 11 hospital system with over 500 locations, was just eight months into their chatbot roll-out when a crisis hit. Their contract with...
The following is a guest blog post by Jim Higgins, Founder & CEO at Solutionreach. You can follow him on twitter: @higgs77 Patient no-shows are the one...
December certainly brings a flurry of activity to our year. With Christmas shopping, holiday parties, vacations, final exams, and performances, this month is...
Note: In case you missed the other 12 Days of #HITChristmas, you can start with the first day here along with the story behind #HITChristmas or read all 12...
