IT Help Desk

The Evolution of the EHR Service Desk and Leveraging an Outside Provider

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Dan O’Connor, Vice President, Service Desk Delivery at HCTec, says that resolving a customer service call involves a lot more than fixing the problem...

Help Desk Updates: Your Super Weapon to Boost Clinician Productivity

July 24, 2023

The following is a guest article by Bill Lewkowski, Vice President, Strategic Client Services at HCTec Clinicians Remain Overwhelmed, Overworked, and Burned...

Healthcare CIOs See Superior Tech Support As A Must-Have

January 23, 2020

For many healthcare organizations, software vendor tech support is a necessary evil. Sure, some readers of this site may have a great working relationship with...

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Cookie	Duration	Description
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Cookie	Duration	Description
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Cookie	Duration	Description
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Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
__gads	1 year 24 days	This cookie is set by Google and stored under the name dounleclick.com. This cookie is used to track how many times users see a particular advert which helps in measuring the success of the campaign and calculate the revenue generated by the campaign. These cookies can only be read from the domain that it is set on so it will not track any data while browsing through another sites.
_ga	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat_gtag_UA_131168995_1	1 minute	This cookie is set by Google and is used to distinguish users.
_gid	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
CONSENT	16 years 4 months 2 days 9 hours	These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
UID	2 years	No description available.
vuid	2 years	This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website.
WMF-Last-Access	1 month 20 hours	This cookie is used to calculate unique devices accessing the website.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
DSID	1 hour	This cookie is setup by doubleclick.net. This cookie is used by Google to make advertising more engaging to users and are stored under doubleclick.net. It contains an encrypted unique ID.
IDE	1 year 24 days	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
NID	6 months	This cookie is used to a profile based on user's interest and display personalized ads to the users.
OAGEO	session	This cookie is set by the provider OpenX. This cookie is used for advertising campaigns on the website. The cookie helps in avoiding the same ad showing repeatedly.
OAID	1 year	This cookie is set when an AdsWizz website visitor have opted out the collection of information by AdsWizz service or opted to disable the targeted ads by AdsWizz.
test_cookie	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
YSC	session	This cookies is set by Youtube and is used to track the views of embedded videos.
yt-remote-connected-devices	never	These cookies are set via embedded youtube-videos.
yt-remote-device-id	never	These cookies are set via embedded youtube-videos.
yt.innertube::nextId	never	These cookies are set via embedded youtube-videos.
yt.innertube::requests	never	These cookies are set via embedded youtube-videos.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
__gpi	1 year 24 days	No description
__Host-GAPS	2 years	The domain of this cookie is owned by Google. This is a functionality cookie with a life span of 1 month to 2 years.
__iz_trkr	30 years	No description
_nx-nocache	5 minutes	No description available.
_scribd_session	3 years	No description available.
_secure_speakerd_session	14 days	No description
access_token	past	No description available.
adEdition	1 day	No description available.
ak_bmsc	2 hours	No description available.
AWSALB	7 days	AWSALB is a cookie generated by the Application load balancer in the Amazon Web Services. It works slightly different from AWSELB.
C3UID	1 year 11 months	No description available.
C3UID-924	1 year 11 months	No description
chk_visit_today	1 hour	No description
client_token	past	No description available.
elsevier_user_country	session	No description available.
execunet_cookie	session	No description
f3	7 days	No description available.
geoEdition	1 day	No description available.
GFE_RTT	5 minutes	No description available.
GoogleAdServingTest	session	No description
li_gc	2 years	No description
loglevel	never	No description available.
OnsAnalyticsvar	1 day	No description
PSID	1 month	No description
refresh_token	past	No description available.
S	1 hour	No description available.
sa-geoip		No description
sa-geoip-city	1 day	No description
sa-geoip-country	1 day	No description
sa-geoip-region	1 day	No description
sa-geoip-timezone	1 day	No description
scid	past	No description
scribd_ubtc	100 years	No description available.
sdx	past	No description
su_sdx	past	No description
su_sid	past	No description
su_user_id	past	No description
t4	1 month	No description
trendmd-gdpr	past	No description
trendmd-nongdpr	1 year	No description
trendmd-reader	past	No description
wp44310	1 year	No description
wp44352	1 year	No description
x-cdn	session	No description available.
X-Mapping-ahcgogmn	session	No description

IT Help Desk

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Help Desk Updates: Your Super Weapon to Boost Clinician Productivity

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