Will 2025 be the year that AI-hype turns into AI-realism in healthcare? While many companies rush headlong into AI, NextGen Healthcare (NextGen) has taken a more thoughtful approach—focusing on practical tools like Ambient Assist that are already saving clinicians hours each day. Here’s how.
NextGen CEO David Sides, recently sat down for an exclusive interview with Healthcare IT Today. He shared the company’s strategic approach to artificial intelligence (AI) and how the technology is already improving practice efficiency.
Sides emphasized that NextGen is committed to deploying AI solutions in ways that prioritize tangible outcomes for both patients and providers. A prime example is the success of their Ambient Assist solution, which has significantly reduced documentation time for clinicians. With over 100,000 monthly encounters, it enables providers to finalize notes during patient visits, minimizing administrative burden and boosting productivity.
Key Takeaways
- Focused AI Deployment. NextGen prioritizes using AI solutions that directly address patient and provider needs, ensuring measurable outcomes.
- Ambient Assist Success. NextGen’s Ambient Assist tool has streamlined clinical documentation – significantly reducing the time it takes clinicians to complete a note.
- Minimal Disruption for Maximum Benefit. Strategic AI adoption helps healthcare practices achieve meaningful changes without overwhelming their systems or compromising quality.
“The response to Ambient Assist continues to be fantastic,” said Sides. “We are doing over 100,000 encounters each month. We have real volume going through the system. One provider is averaging 1,200 encounters a month. That shows the uptake we are experiencing.”
With tools for billing automation and patient summarization on the horizon, NextGen is proving that a step-by-step AI journey delivers results.
Navigating the line between innovation and practicality is not easy, but NextGen’s deliberate strategy ensures every AI tool delivers measurable value. They have already seen quick adoption of their AI-enhanced solutions and the benefits to those practices have been significant. The lesson? Being selective in how to deploy new technology is a winning approach.
Learn more about NextGen at https://www.nextgen.com/
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