Outsourcing Clinical Notes to an Expert-Machine Collaboration Using Ambient Clinical Voice

OnPoint Healthcare Partners is the latest ambient clinical voice technology we’ve found that combines expert human authors with AI to take one of the annoying burdens off doctors: writing clinical notes. According to President and CEO Jim Boswell, information is captured from the doctor/patient interaction, uploaded securely to their cloud services, and processed by a team from around the world to generate notes in a time ranging from less than an hour to next-morning delivery. Quick turn-around, according to Boswell, is particularly important for in-patient settings, but this isn’t as true in most ambulatory practices.

ChatGPT is built in to their IRIS Virtual Clinical Assistant and it along with their own technology does 70% of the work of writing the note. To drive accuracy to a high level, OnPoint employs a QA team of physicians, and employs physicians in note crafting as well. In addition to notes, OnPoint can code visits while creating the notes.

The organization is deeply thrust into collecting data. For instance, they check every change a doctor makes to the note they deliver, in order to improve results next time. They track the quality of each of the approximately 600,000 notes they write each year.

The service is also very flexible, covering almost all specialties, a range of settings (in-patient, out-patient, home health, acute rehab), and Spanish conversations as well as English. No requirements are pushed on the doctor to conduct a session a particular way—they are simply encouraged to say out loud everything they’re thinking.

Watch the video for details about how the service works and compare it to other ambient clinical voice related technologies like Nuance’s Dax Express and Ambience Healthcare to name a few.

Learn more about OnPoint Healthcare Partners: https://www.onpointhealthcarepartners.com/

Check out other articles on ambient clinical voice:

Listen and subscribe to the Healthcare IT Today Interviews Podcast to hear all the latest insights from experts in healthcare IT.

And for an exclusive look at our top storiessubscribe to our newsletter.

Tell us what you think. Contact us here or on Twitter at @hcitoday. And if you’re interested in advertising with us, check out our various advertising packages and request our Media Kit.

About the author

Andy Oram

Andy is a writer and editor in the computer field. His editorial projects have ranged from a legal guide covering intellectual property to a graphic novel about teenage hackers. A correspondent for Healthcare IT Today, Andy also writes often on policy issues related to the Internet and on trends affecting technical innovation and its effects on society. Print publications where his work has appeared include The Economist, Communications of the ACM, Copyright World, the Journal of Information Technology & Politics, Vanguardia Dossier, and Internet Law and Business. Conferences where he has presented talks include O'Reilly's Open Source Convention, FISL (Brazil), FOSDEM (Brussels), DebConf, and LibrePlanet. Andy participates in the Association for Computing Machinery's policy organization, named USTPC, and is on the editorial board of the Linux Professional Institute.

   

Categories