The Reach of ChatGPT into Health Care Expands

The recent release of GPT-4, the newest version of OpenAI’s platform, shows that generative AI is evolving even more quickly than we can find uses for it. In a recent Healthcare IT Today interview with Bill Rogers, co-founder and president of Orbita, he discusses the implications of OpenAI’s chatGPT, Orbita’s recent improvements, and the ways that tools such as chatGPT can make health care more efficient.

Rogers started Orbita 8 years old, and it has been interacting with patients through voice for years. New AI technologies can provide information from large collections of documents with what Rogers calls a “laser focus.” Instead of just bringing up a large document from a site such as WebMD, the new AI can summarize the key information answering a question such as, “How do I deal with COPD?” But the AI can also point to the place within the document where that information appeared, so that the patient can explore the context and do their own research.

Context is key to understanding what the patient wants, and is what the new AI capabilities offer. Thus, if the patient reports an earache, the AI-enabled chatbot can determine the best place to send the patient: a telehealth visit, an urgent care clinic, etc. The chatbot can report when the patient needs a referral before seeing a specialist.

Best of all, the new AI capabilities can automate aspects of a chat that human agents had to do before. AI can generate a report after a call, and if asked to describe what the agent could have done better, can provide suggestions as a list of bullet points.

As tools such as chatGPT evolve to interpret images and videos, Rogers can see a time coming when a chatbot doesn’t just listen to a patient’s words, but interprets biomarkers in their face to help find what the patient needs.

Watch the video for Rogers’s insights into the current and potential applications of generative AI, along with a view on bias and other risks.  Plus, he shares his view on how it will integrate with voice technology.

Learn more about Orbita: https://orbita.ai/

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About the author

Andy Oram

Andy is a writer and editor in the computer field. His editorial projects have ranged from a legal guide covering intellectual property to a graphic novel about teenage hackers. A correspondent for Healthcare IT Today, Andy also writes often on policy issues related to the Internet and on trends affecting technical innovation and its effects on society. Print publications where his work has appeared include The Economist, Communications of the ACM, Copyright World, the Journal of Information Technology & Politics, Vanguardia Dossier, and Internet Law and Business. Conferences where he has presented talks include O'Reilly's Open Source Convention, FISL (Brazil), FOSDEM (Brussels), DebConf, and LibrePlanet. Andy participates in the Association for Computing Machinery's policy organization, named USTPC, and is on the editorial board of the Linux Professional Institute.

   

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