As I’ve learned more about FQHCs in healthcare, I’ve been more and more impressed with all that they accomplish. For those not familiar with an FQHC, these are community-based health care providers that receive funds from HRSA to provide primary care services in underserved areas. Unlike many healthcare organizations, FQHCs have to serve the needs of everyone in their patient population regardless of the patient’s ability to pay.
This unique model puts an FQHC in an interesting position. They really have an obligation to take care of a specific population and they’re often doing it with limited resources. In my work as CMO at CareCognitics, I got to see some of the impressive work of an FQHC first hand. No doubt, COVID-19 has been a challenge for many FQHC, but I’ve been impressed by the work of STRIDE Community Health Center when it comes to engaging their patients amidst the pandemic.
To share more of their experience, I sat down with Lisa Brown, VP of Strategy and Growth at STRIDE Community Health Center, and Jennifer Trainer, Director of Patient Experience at STRIDE Community Health Center. They share how working at an FQHC is different than other healthcare organizations and the unique ways they’ve been able to reach out to their patients using the CareCognitics platform during the pandemic. Plus, they share how the platform has helped them better assess their staff’s well-being amidst the regularly changing COVID-19 work requirements.
Brown and Trainer also share what STRIDE’s experience with COVID vaccination has been including the need to really engage their patient population to ensure that all their vaccination allotment was being used by their community. Finally, they share how STRIDE Community Health Center and CareCognitcs are working together on a value based pilot that will better serve their patients while not breaking their FQHC budget.
If you want to learn more about how an FQHC is using technology to better engage their patients and staff, then you’ll enjoy this interview with STRIDE Community Health Center.
Learn more about CareCognitics: https://carecognitics.com/
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