Transformation in Healthcare Revenue Cycle as a Result of COVID – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 1/15 at Noon ET (9 AM PT). This week’s chat will be hosted by Kristen Jacobsen from @RevSpringInc on the topic “Transformation in Healthcare Revenue Cycle as a Result of COVID“.

The burden on healthcare organizations and their patients today, particularly during COVID, is unprecedented – in terms of access to care, personal financial obstacles, and the challenge of revenue collection. This exposes gaps and opportunities in patient engagement. In this chat, we want to explore ways that the industry has transformed since COVID and can accelerate long-time objectives for the good.

Join us for this week’s #HITsm chat where we’ll discuss the following topics.

Topics for this week’s #HITsm Chat:

T1: Prior to and now with the pandemic, do you believe healthcare communications has been behind other industries? #HITsm

T2: Particularly during COVID, what do patients want from their healthcare financial experience that the industry isn’t yet delivering? #HITsm

T3: What are the obstacles that exist for delivering an optimal digital patient experience? Are they different as a result of COVID? #HITsm

T4: Do you think COVID and other macro factors will accelerate changes in patient engagement? #HITsm

T5: Is price transparency a good thing, and has COVID enhanced the need for it? #HITsm

Bonus: AI has found its place in clinical settings. Will COVID slow or accelerate the need for AI in marketing and financial engagement? #HITsm

Upcoming #HITsm Chat Schedule

1/22 – Social Media Data Privacy and Rights
Hosted by Janae Sharp (@CoherenceMed) from @SharpIndex

1/29 – Bioprinting
Hosted by Chuck Webster, MD (@wareflo)

2/5 – TBD
Hosted by TBD

2/12 – TBD
Hosted by TBD

2/19 – Implementation of Technology for Care Coordination
Hosted by Neelam Sharma, RHIT (@Nee2Sha)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.

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