One of the outstanding sessions at MGMA’s MPEC conference was called “A Look Ahead: A Panel Discussion on the Future of Practices in the Next 12-24 Months” and included a great panel of Dr. Halee Fischer-Wright, Aimee Greeter, Ann Greiner, and was moderated by Colin Hung. As one attendee shared in the chat “One of the best panel discussions I have attended in years! Thank you!” The good news is that the recording is available at the link above until Nov 25. I guess there are some nice advantages to virtual.
I live tweeted some of the discussion and wanted to share some of the insights and perspectives that stood out to me.
Loving this panel by @Colin_Hung at #MPEC20 @DrHalee @anngreiner1 @AimeeGreeter_CG
Keeping it real and not saying the same things you hear on every panel. #HITsm #hcldr pic.twitter.com/5ET5rjlwQh
— John Lynn (@techguy) October 21, 2020
This really was an excellent panel that pushed the envelope on the discussion and offered some unique insights and perspectives beyond the normal. It’s worth going and watching the full discussion.
We will accept failure. We do encourage people to fail quickly and cheaply, but we encourage them to try new things and it’s ok to fail. @DrHalee #MPEC20 #HITsm
Use this time to explore! pic.twitter.com/CnexIdabUL
— John Lynn (@techguy) October 21, 2020
This was a really great sentiment by Dr. Fischer-Wright highlighting how we can use the pandemic and all the changes that are taking place as a time to experiment with new things that we might have been afraid to do before. Plus, she highlighted the important mentality that it’s ok to try something new and fail. Although, she aptly points out that we should fail fast as we learn what works and what doesn’t. That’s how we’ll discover new things that benefit patients. This is generally the startup company mindset that is often scary for many in healthcare.
“I think we need a spirit of gentleness” @AnnGreiner1
Love this! Sounds like Ann needs a pair of #pinksocks though if she doesn’t have one already. #HITsm #hcldr #MPEC20
— John Lynn (@techguy) October 21, 2020
I’d been trying to process what was needed in this time where there’s so many people struggling. Ann Greiner captured it perfectly when she said that we need a spirit of gentleness. No doubt practices are going to see a wave of patients that might not be so gentle or that may need a little gentleness and compassion in their life. That’s a great opportunity for practices to be there for their patients in a way they may not have been needed before. However, patients will remember.
Good point on wellness visits getting hit hardest during the pandemic. @DrHalee #MPEC20 #HITsm Going to be interesting to see what the impact is going to be of patients avoiding these wellness visits.
— John Lynn (@techguy) October 21, 2020
In the current environment where many fear the risk of getting COVID-19, it’s no surprise that wellness visits have been hit hard. Better to just stay home. What’s this going to mean to healthcare long term?
Love the points @anngreiner1 is making about the importance of trust between a PCP and the patient. Unfortunately, I think many patients feel more like a cog in a wheel vs a relationship of trust. #MPEC20 #HITsm
— John Lynn (@techguy) October 21, 2020
How important is trust with your healthcare organization going to be going forward? The patient responses to this tweet were sad, but illustrative:
Cog on wheels = Every single time I see my PCP. Trust and safe are two different emotions. But I love most if not all of my specialists.
— Angela Nguyen (@anguyener1) October 21, 2020
“Meat lump on a conveyor belt” is my go-to description there. #HITsm
— Mighty #WearAMask Casey ☀️ (@MightyCasey) October 21, 2020
Aimee Greeter shared a good way to think about how we should really approach things with patients:
“I focused on the audience and I gave them one more thing than they needed.” Good advice on how to better engage patients. @AimeeGreeter_CG #MPEC20 #HITsm
— John Lynn (@techguy) October 21, 2020
She gave a whole story around this that is worth a listen as well. Although, I love the idea of giving patients what they’re asking for and then one more thing. That’s a good mindset to have that will really change your relationship with the patient.
We’ve gotten very good in healthcare at managing…not leading. @DrHalee #MPEC20 #HITsm
— John Lynn (@techguy) October 21, 2020
This might be the most memorable thing I heard at MPEC 2020. I wonder if it resonates with medical practices. Have you just been managing your organization or have you been leading? I don’t blame those managers. In a medical practice you can do quite well just managing. Is that going to change?
What do you think of some of these ideas? What do you see on the horizon for medical practices?