A Look at the Future of Medical Practices in the Next 12-24 Months

One of the outstanding sessions at MGMA’s MPEC conference was called “A Look Ahead: A Panel Discussion on the Future of Practices in the Next 12-24 Months” and included a great panel of Dr. Halee Fischer-Wright, Aimee Greeter, Ann Greiner, and was moderated by Colin Hung.  As one attendee shared in the chat “One of the best panel discussions I have attended in years!  Thank you!”  The good news is that the recording is available at the link above until Nov 25.   I guess there are some nice advantages to virtual.

I live tweeted some of the discussion and wanted to share some of the insights and perspectives that stood out to me.


This really was an excellent panel that pushed the envelope on the discussion and offered some unique insights and perspectives beyond the normal. It’s worth going and watching the full discussion.


This was a really great sentiment by Dr. Fischer-Wright highlighting how we can use the pandemic and all the changes that are taking place as a time to experiment with new things that we might have been afraid to do before. Plus, she highlighted the important mentality that it’s ok to try something new and fail. Although, she aptly points out that we should fail fast as we learn what works and what doesn’t. That’s how we’ll discover new things that benefit patients. This is generally the startup company mindset that is often scary for many in healthcare.


I’d been trying to process what was needed in this time where there’s so many people struggling. Ann Greiner captured it perfectly when she said that we need a spirit of gentleness. No doubt practices are going to see a wave of patients that might not be so gentle or that may need a little gentleness and compassion in their life. That’s a great opportunity for practices to be there for their patients in a way they may not have been needed before. However, patients will remember.


In the current environment where many fear the risk of getting COVID-19, it’s no surprise that wellness visits have been hit hard. Better to just stay home. What’s this going to mean to healthcare long term?


How important is trust with your healthcare organization going to be going forward? The patient responses to this tweet were sad, but illustrative:

Aimee Greeter shared a good way to think about how we should really approach things with patients:


She gave a whole story around this that is worth a listen as well. Although, I love the idea of giving patients what they’re asking for and then one more thing. That’s a good mindset to have that will really change your relationship with the patient.


This might be the most memorable thing I heard at MPEC 2020. I wonder if it resonates with medical practices. Have you just been managing your organization or have you been leading? I don’t blame those managers. In a medical practice you can do quite well just managing. Is that going to change?

What do you think of some of these ideas? What do you see on the horizon for medical practices?

About the author

John Lynn

John Lynn

John Lynn is the Founder of HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.

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