As part of our ongoing series of telehealth interviews with EHR vendors, we’re excited to share our interview with Andy Penn, Vice President of Virtual Health at Cerner. In this series, we talk with EHR vendors to better understand how they’re approaching telehealth. Are they developing telehealth in house or are they relying on partners? If they have their own in-house telehealth solution, what features does it include? How are they approaching integrating telehealth into their EHR and how will they handle this with telehealth partners?
Check out the interview below to learn more about how Cerner is approaching telehealth from an internal perspective, their partnership with Amwell, and how they approach working with outside telehealth companies:
Here’s a quick look at the questions we discuss in this interview:
Tell us a little about yourself and Cerner
What was Cerner’s view on telehealth pre-COVID-19 and how did COVID-19 change that approach?
Tell us about the partnership with Amwell. What are they doing? What is Cerner doing in house?
How deeply integrated is Amwell with Cerner’s EHR software? Are there integrations you’re still working on?
How about other third party telehealth vendors that want to integrate with Cerner? How do you approach that?
Feature Lightning Round (ie. Do you offer this? Yes/No/Short Answer)
EVERY EHR Vendor:
-Automated Patient Reminders
-Telehealth Appointment Scheduling
-Patient Self Scheduling
-Asynchronous Text Messaging with Patient
-Real Time Text Chat during visit
-Web based or app based? – Clinician? Patient?
-Patient Intake Paperwork electronically
-Virtual waiting room and patient workflow
-Multi-Lingual and Remote Interpretation
-Team Based Sessions (ie. multiple care providers)
-Integrated Clinical Documentation (ambient clinical voice?)
-Screen Image Capture
-Post-Visit Patient Rating/Reviews/Surveys
-Telehealth specific billing and verification
What do you see as the role of telehealth in the growth of your business at Cerner going forward?
Learn more about Cerner: https://www.cerner.com/
This article is part of the #HealthIT100in100.
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