Cerner’s Approach to Telehealth and Partnership with Amwell – EHR Telehealth Series

As part of our ongoing series of telehealth interviews with EHR vendors, we’re excited to share our interview with Andy Penn, Vice President of Virtual Health at Cerner.  In this series, we talk with EHR vendors to better understand how they’re approaching telehealth.  Are they developing telehealth in house or are they relying on partners?  If they have their own in-house telehealth solution, what features does it include?  How are they approaching integrating telehealth into their EHR and how will they handle this with telehealth partners?

Check out the interview below to learn more about how Cerner is approaching telehealth from an internal perspective, their partnership with Amwell, and how they approach working with outside telehealth companies:

Here’s a quick look at the questions we discuss in this interview:

Tell us a little about yourself and Cerner

What was Cerner’s view on telehealth pre-COVID-19 and how did COVID-19 change that approach?

Tell us about the partnership with Amwell. What are they doing? What is Cerner doing in house?

How deeply integrated is Amwell with Cerner’s EHR software? Are there integrations you’re still working on?

How about other third party telehealth vendors that want to integrate with Cerner? How do you approach that?

Feature Lightning Round (ie. Do you offer this? Yes/No/Short Answer)
-HIPAA Compliant
-Audit Logs
-Automated Patient Reminders
-Patient Education
-Patient Payment
-Custom Branding
-Telehealth Appointment Scheduling
-Patient Self Scheduling
-Asynchronous Text Messaging with Patient
-Real Time Text Chat during visit
-Web based or app based? – Clinician? Patient?
-Patient Intake Paperwork electronically
-Virtual waiting room and patient workflow
-Multi-Lingual and Remote Interpretation
-Team Based Sessions (ie. multiple care providers)
-Integrated Clinical Documentation (ambient clinical voice?)
-Screen Image Capture
-Screen Share
-Post-Visit Patient Rating/Reviews/Surveys
-Telehealth specific billing and verification

What do you see as the role of telehealth in the growth of your business at Cerner going forward?

Learn more about Cerner:

Be sure to check out all of the interviews in our EHR Telehealth Series and look at our list of live video telehealth vendors.

This article is part of the #HealthIT100in100.

Listen and subscribe to the Healthcare IT Today Interviews Podcast to hear all the latest insights from experts in healthcare IT.

And for an exclusive look at our top storiessubscribe to our newsletter.

Tell us what you think. Contact us here or on Twitter at @hcitoday. And if you’re interested in advertising with us, check out our various advertising packages and request our media Kit.

About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.