Greenway Health EHR’s Approach to Telehealth – EHR Telehealth Series

As part of our ongoing series of telehealth interviews with EHR vendors, we’re excited to share our interview with David Cohen, Chief Product and Technology Officer at Greenway Health.  In this series, we talk with EHR vendors to better understand how they’re approaching telehealth.  Are they developing telehealth in house or are they relying on partners?  If they have their own in-house telehealth solution, what features does it include?  How are they approaching integrating telehealth into their EHR and how will they handle this with partners?

Check out the interview below to learn more about how Greenway Health is approaching telehealth both with their internal telehealth product and how they approach working with outside telehealth companies:

Here’s a quick look at the questions we discuss in this interview:

Tell us a little about yourself and Greenway Health

What was Greenway Health’s view on telehealth pre-COVID-19 and how did COVID-19 change that approach?

Why did you choose to start developing your own in-house telehealth solution?

Is this available on all your EHR platforms?

How deeply are you integrating it into your various EHR solutions? What’s available now and what integrations are still in process?

Feature Lightning Round (ie. Do you offer this? Yes/No/Short Answer)
-HIPAA Compliant
-Custom Branding
-Telehealth Appointment Scheduling
-Patient Self Scheduling
-Asynchronous Text Messaging with Patient
-Real Time Text Chat during visit
-Web based or app based? – Clinician? Patient?
-Audit Logs
-Automated Patient Reminders
-Patient Intake Paperwork electronically
-Virtual waiting room
-Multi-Lingual and Remote Interpretation
-Team Based Sessions (ie. multiple care providers)
-Integrated Clinical Documentation
-Screen Image Capture
-Screen Share
-Patient Education
-Post-Visit Patient Rating/Reviews/Surveys
-Patient Payment
-Telehealth specific billing and verification

How will you approach it with an EHR customer that already has a telehealth solution or wants to go with a third party vendor? Will you collaborate with those telehealth vendors?

What type of integrations are available for other telehealth companies that want to integrate their solution with your EHR?

Are there specific areas of telehealth or telehealth supporting services that Greenway Health will rely on partners?

Do you see telehealth as an important part of the growth of your business at Greenway Health?

You can learn more about Greenway Health:

Be sure to check out all of the interviews in our EHR Telehealth Series and look at our list of live video telehealth vendors.

This article is part of the #HealthIT100in100.

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About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.