Healthcare Executives COVID-19 Challenges via KLAS Survey

The KLAS Arch Collaborative has a really great community of Healthcare Executives that are charged with making the most of health IT solutions in healthcare organizations.  As such, it’s not a surprise that the KLAS Arch Collaborative would publish a report with results from a survey they did of Healthcare Executives.

Two charts stood out to me in the report.  The first looked at the biggest technology challenge for organizations during the COVID-19 Crisis:

Not too many surprises in this chart since telehealth and remote patient monitoring have been top of mind for most healthcare executives.  Although, it was interesting to see interoperability, real-time data analytics, and surveillance on the chart as well.  What might be even more challenging is that most healthcare organizations were dealing with all of the above all at once during COVID-19.

The second chart is even more fascinating since it shows how many of those surveyed think they have solved telehealth challenges.

The Remote Patient Monitoring (RPM) piece feels about right to me.  There are still a lot of organizations trying to figure out RPM and where that fits in their organizations.  I still argue that RPM hasn’t seen the same hockey stick growth as live video telehealth and won’t until we get better reimbursement.  I think that is what’s holding most organization’s back.

However, I was shocked to see that 84% feel like they have telehealth (which I presume to be live video telehealth visits) solved.  I guess people could have lots of definitions of the term “solved”, but I think many may have too simplistic of a definition.  Just because your doctors can hold a video visit, that doesn’t mean the telehealth challenge is solved.

The reality is that many healthcare organizations rushed their telehealth implementation and during a crisis users are much more forgiving than they’re going to be 6 months from now.  And let me assure you that there’s still a lot of telehealth optimization left to go.  In fact, I’m not sure anyone has really solved their telehealth implementation.  We’re at the start of telehealth really becoming mature and telehealth a year from now is going to look starkly different than what most healthcare organizations have implemented today.

What do you think of these results?  Do you agree with my assessment or is there something I’m missing?  Be sure to check out the rest of the KLAS report including some great responses from end users.

About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.