MEDITECH EHR’s Approach to Telehealth – EHR Telehealth Series

When we first started creating our live video telehealth list, we quickly realized that every healthcare organization was going to need to know and understand how their EHR vendor was planning to approach telehealth.  Were EHR vendors going to roll out their own solution?  Were EHR vendors going to embrace third party telehealth solutions?  Would they allow integrations?  Many appropriately rushed their telehealth implementations in order to solve the pressing requirement for telehealth.

While all of this happened at break neck speed thanks to COVID-19, now healthcare organizations are going to need to look back at the various telehealth options available and decide the best path forward.  Is it best to purchase a telehealth solution from your EHR vendor or should you go with a third party telehealth vendor?  What are the pros and cons to each?

In order to better understand these questions and more, we’re doing a series of telehealth interviews with EHR vendors to understand how they’re approaching telehealth in their company.  We plan to dive deep with each EMR vendor to better understand how they’re approaching telehealth.  Are they developing the technology in house or are they working with a partner?  How deeply are they integrating telehealth into the EHR?  How important do they think telehealth is to the future of their business?  How will they work with third party telehealth companies?

MEDITECH’s Approach to Telehealth

The first EHR in our EHR Telehealth series is MEDITECH.  We were happy to sit down with Maureen Williams, Marketing Solutions Manager, Consumer and Physician Experience at MEDITECH to dive into the details of how MEDITECH is looking at telehealth.  We learn about MEDITECH’s integration with Vonage to create a seamless, embedded telehealth experience for their customer.

Plus, we do a lightning round discussion of telehealth features to help MEDITECH users better understand what’s possible with MEDITECH’s telehealth solution and what may be coming in the future.  Finally, we talk about how MEDITECH would approach working with third party telehealth vendors that may want to integrate their telehealth solution with MEDITECH.

Check out the interview below to learn more about how MEDITECH is approaching telehealth:

Here’s a quick look at the questions we discuss in this interview:

Tell us a little about yourself and MEDITECH.

What was MEDITECH’s view on telehealth pre-COVID-19 and how did COVID-19 change that approach?

Why did you choose to go with Vonage Video (previously OpenTok from TokBox)?

Is this available on all your EHR platforms?

How deeply are you integrating it into your various EHR solutions? What’s available now and what integrations are still in process?

Feature Lightning Round (ie. Do you offer this? Yes/No/Short Answer)
-HIPAA Compliant
-Custom Branding
-Telehealth Appointment Scheduling
-Patient Self Scheduling
-Asynchronous Text Messaging with Patient
-Real Time Text Chat during visit
-Web based or app based? – Clinician? Patient?
-Audit Logs
-Automated Patient Reminders
-Patient Intake Paperwork electronically
-Virtual waiting room
-Multi-Lingual and Remote Interpretation
-Team Based Sessions (ie. multiple care providers)
-Integrated Clinical Documentation
-Screen Image Capture
-Screen Share
-Patient Education
-Post-Visit Patient Rating/Reviews/Surveys
-Patient Payment
-Telehealth specific billing and verification

How will you approach it with an EHR customer that already has a telehealth solution? Will you collaborate with those telehealth vendors?

What type of integrations are available for other telehealth companies that want to integrate their solution with your EHR?

Are there specific areas of telehealth or telehealth supporting services that MEDITECH will rely on partners?

Do you see telehealth as an important part of the growth of your business at MEDITECH?

You can learn more about MEDITECH:

Be sure to check out all of the interviews in our EHR Telehealth Series.

This article is part of the #HealthIT100in100.

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About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.