Is RPA the Missing Piece in Healthcare? – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/7 at Noon ET (9 AM PT). This week’s chat will be hosted by Linda Stotsky (@EMRAnswers) and Rich Metger (@Rich_Metzger) from @Bossoft on the topic of “Is RPA the Missing Piece in Healthcare?“.

Robotic Process Automation (RPA) is being hailed as the missing piece of usability in healthcare. In examples ranging from EHR data migration to revenue cycle management tasks, supply chain and more, RPA is helping hospitals, health systems and technology partners keep up with increased demand, ever-changing regulations and the challenge of uncertainty in today’s healthcare landscape. 

Surprisingly, many aren’t aware of the benefits of adding automation to an existing digital health strategy. The COVID-19 pandemic has caused health care organizations to adjust to clinical and financial challenges that were previously unthinkable. There are many processes that can benefit from the increased efficiency, reduced manual data input, and 24/7 staffing that RPA provides. Employees can gain a reprieve from tedious time drains by allowing these processes to be managed by “bots,” 

Some people think of “bots” as the 1st step in eliminating or replacing jobs, but in reality, they’re more like an eager coworker who actually wants to take over tedious, time consuming tasks, with 100% accuracy (so no performance checking is needed). They’re always available to pitch in, even after hours and on weekends. RPA can replicate any activity that a person can manually perform on a computer screen, including simple data entry to mind-numbing tasks requiring multiple decision points that drain human workers, and this allows humans to concentrate on higher priority, and more rewarding, tasks like person-to-person communication. So think of them as the coworker you want.

Join us for this week’s HITsm chat, as we explore some of the areas ripe for RPA in your hospital or health system.

Topics for this week’s #HITsm Chat:

T1: How has COVID-19 changed your outlook about the need for automation in healthcare? #HITsm

T2: Have you worked with RPA, ML, or AI technologies? What did you find most effective or most limiting about them? #HITsm

T3: Over 70 percent of business leaders said that they plan to invest in RPA, how does future health depend on this digital-first strategy? #HITsm

T4: If you were to “dip a toe” in the RPA market, what would the best ROI scenario be? #HITsm

T5: Do you think it’s important to have a healthcare-only RPA vendor? Why? #HITsm

BONUS: If you could delegate one task in your life to a “bot” what would that be and why? #HITsm

Upcoming #HITsm Chat Schedule

8/14 – Health IT and Sustainability
Hosted by Chuck Webster, MD (@wareflo)

8/21 – Off Topic: Coronavirus Community Connection and Relaxation
Hosted by John Lynn (@techguy) from @hcittoday

8/28 – Health Equity
Hosted by Corinne Stroum (@healthcora)

9/4 – TBD
Hosted by Mich Parker, CISO (@mitchparkerciso)

9/11 – TBD
Hosted by Sarah Bennight (@SarahBennight) from @StericycleComms

9/18 – TBD
Hosted by Stephanie Guadian (@StephanieG_ECG) and Alexia Severson (@AlexiaS_ECG) from @ElectronicCare

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.