Asynchronous Messaging and Telehealth – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/24 at Noon ET (9 AM PT). This week’s chat will be hosted by John Lynn (@techguy) from @hcittoday on the topic of “Asynchronous Messaging and Telehealth“.

I’ve long been impressed by the power of a simple text.  Many people underestimate what a text message can do.  When you strip down the barriers of communication and are required to simplify the communication into a text, it really does change the communication paradigm in surprisingly good ways.  Plus, being able to asynchronously communicate with someone is extremely powerful.

That’s not to say that a text message is better than a phone call or an in person visit.  Obviously, if you compare them head to head, a phone call or an in person visit will win.  However, that’s the wrong comparison because the reality of life is that a text message can often happen when a phone call or in person visit isn’t possible or would be delayed.  Asynchronous text messaging with patients can be much more effective than other options because they open up communication that wouldn’t happen otherwise and they can accelerate communication.

The reality of healthcare is that our health is constantly changing.  That really does make the case for why we should have more asynchronous messaging in healthcare as opposed to relying on live video and in-person visits for care.  This is why it’s interesting to see many telehealth companies integrating asynchronous messaging in their telehealth platform.  The challenge is that the reimbursement for asynchronous messaging in healthcare hasn’t caught up yet.

Join us for this week’s #HITsm chat where we’ll be talking about asynchronous messaging in healthcare and telehealth.

Topics for this week’s #HITsm Chat:

T1: What’s the value of asynchronous text messaging in healthcare? Where do you see it being used effectively? #HITsm

T2: Why are organizations so resistant to text messaging patients? What can be done to help them overcome this? #HITsm

T3: What are best practices for text messaging patients? #HITsm

T4: Should asynchronous text messaging be integrated with your telehealth solution? Why or why not? #HITsm

T5: When and how should we reimburse for asynchronous messaging in healthcare? #HITsm

Bonus: If I sent you a text, email, and Twitter DM at the same time, which one would you see first? #HITsm

Upcoming #HITsm Chat Schedule

7/31 – TBD
Hosted by Nirav Modi (@NiravJModi) from @CariumCares

8/7 – Is RPA the Missing Piece in Healthcare?
Hosted by Linda Stotsky (@EMRAnswers) and Rich Metger (@Rich_Metzger) from @Bossoft

8/14 – Health IT and Sustainability
Hosted by Chuck Webster, MD (@wareflo)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.