Communicating with Patients: Best Practice in the Digital World of COVID – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 6/19 at Noon ET (9 AM PT). This week’s chat will be hosted by Leslie Kelly Hall (@lesliekellyhall) on the topic of “Communicating with Patients: Best Practice in the Digital World of COVID“.

Communicating with patients today demands new skills of providers and their staff. Tele-health, texting, portal use, and ZOOM are just some of the techniques used. There are varying levels of success, with any mode of communication. From placing a computer in each exam room as the “patient”, using all the same workflow and communication to interactive sharing of screens while in a telehealth visit, to symptom management via text, the ideas and processes are innumerable.

We are still learning. Share your ideas and comments, we want to hear from providers, patients, vendors, integrators, caregivers! Share your story about communicating with patients in this digital world of COVID.

Join us Friday for a chat where we’ll be talking about communicating with patients.

Topics for this week’s #HITsm Chat:

T1: What has changed in how you communicate and care for patients? What has surprised you? #HITsm

T2: What have you learned that will stay beyond COVID? What has not worked well? #HITsm

T3: What public health examples can you site? #HITsm

T4: Are there stakeholders that you wished were part of the digital ecosystem? #HITsm

T5: What are the tools you use most to communicate? #HITsm

Bonus: What is needed in interoperability to meet your needs of broader communication? #HITsm

Upcoming #HITsm Chat Schedule

7/3 – No #HITsm Chat – Enjoy the 4th of July

7/10 – The Role of Marketing in Health IT Solutions
Hosted by Colin Hung (@colin_hung)

7/17 – Why Is Software and Data Integration So Hard in Healthcare, but Easily Available In Most Other Industries?
Hosted by Chris Notaro (@NotaroBridge) from @BridgeConnectUS

7/24 – TBD
Hosted by TBD

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.