The Right Telehealth Workflows – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 6/19 at Noon ET (9 AM PT). This week’s chat will be hosted by Kate Corbett, PMP, CSM (@CorbettKr) from @CstoneAdvisors on the topic of “The Right Telehealth Workflows“.

On the rapid adoption of telemedicine during the pandemic: “Our CEO of Mayo has stated all along that we’d like to be doing that type of medicine by 2030,” Dr. Fitzgerald said. “We really did it all in six to eight weeks.”  (Source article)

#COVID-19 accelerated the deployment of virtual care by years. In the rush of rapid technology deployment and adoption, have we stopped to ask ourselves if these telehealth workflows are right for patients and providers?

Suddenly advertisements proclaim the availability of convenient telemedicine anytime, anywhere. Providers conduct their normal scheduled visits using a video conferencing tool. Patients access a clinician 24×7 by chat or phone to triage their symptoms. A service allows patients to access on-demand video visits with third-party providers.

With the rush to grow virtual care services, downsides of these workflows that pose risks to quality of care and patient satisfaction include challenges maintaining the shift to value, new data silos, and exponential growth in the number of best of breed applications and devices to be managed by patients and providers.

Join us Friday for a chat on the right telehealth workflows.

Topics for this week’s #HITsm Chat:

T1: What part of healthcare delivery workflow was not addressed effectively in the COVID19 telehealth implementation rush? What are the barriers to taking this part of care virtual? #HITsm

T2: What should the healthcare industry begin doing today to assess and maintain quality when delivering telehealth services? #HITsm

T3: How does technology allow for the provider to maintain continuity in their relationship with their patients, maintaining patient loyalty as more care is delivered virtually? #HITsm

T4: How does telehealth support the shift to value-based care? What gaps does it expose on the path to value? #HITsm

T5: How can we approach virtual care innovation differently so that we put patients and providers first instead of the technology? #HITsm

Bonus: What’s the worst telehealth workflow you’ve experienced or heard about? #HITsm

Upcoming #HITsm Chat Schedule

6/26 – Communicating with Patients: Best Practice in the Digital World of COVID
Hosted by Leslie Kelly Hall (@lesliekellyhall)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.