Figuring Out the Right Workflow for Hybrid Patient Care (Virtual and In Person)

We’ve all seen the explosion of virtual visits in healthcare.  We’re also going to see the return to in person visits.  No one is predicting a return to the largely in person patient visit world we lived in before COVID-19.  How many virtual visits last post-COVID-19 remains to be seen, but one thing that isn’t up for debate is that most organizations are going to be living in a new hybrid patient care world that includes virtual visits and in person visits at the office.

As we grapple with this new world of hybrid patient care, I sat down with Josh Weiner, President and CEO of Solutionreach, to get his thoughts on what this world will look like.  Plus, we dive into the ideal workflow in this new hybrid world and some of the nuances that are going to have to be considered as medical practices and hospitals adapt to these changes.

We also look at some of the not so great workflow experiences we had amidst the rush to telehealth and how we can learn from those bad experiences.  Finally, Josh and I have a discussion about whether the ideal workflow scales to all of healthcare (rural/urban, rich/poverty, generational, etc)?

If you want to gain some great insights into nuances needed to create the right workflow as we add telehealth visits to patient care, you’ll enjoy this interview with Josh Weiner.

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This article is part of the #HealthIT100in100

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About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.