There’s nothing in healthcare people like more than change. Ok, that was a joke. No one likes change and healthcare is included. Although, ironically, the one constant in healthcare is change. Whether it’s changing government regulations, new technologies like an EMR or telehealth, or a pandemic which literally turns things upside down, change is just a reality. How you manage that change is key to success as a healthcare organization.
This was the topic of discussion when I sat down with Heather Haugen, Chief Science Officer at Atos, to talk about change management in healthcare. Haugen and her team literally cut their teeth (and wrote the book) on EHR change management and then at Atos have been applying a lot of those same change management principles to other areas like security, digital health, and business transformation.
In this wide ranging discussion, I ask Haugen for examples of where she sees organizations managing change well and not so well. Along with those examples, she offers a partial look into Atos’ programmatic approach to change in healthcare and suggestions on how to make a leader’s communication more effective during the change and after.
We also dive into the topic of gaining end user buy-in for your project in the ever changing digital workplace and how you can do so while end users are distracted by everything going on in the world today. Then, I also ask Haugen if we really have time to execute a thoughtful, programmatic approach to change management the way they’ve learned is most effective.
Check out the following video interview with Heather Haugen to learn more about effectively managing change in your organization:
Learn more about Atos and their healthcare solutions.
This interview is part of the #HealthIT100in100. Atos is a proud sponsor of Healthcare Scene.