Lumeon Adapts Their “Autopilot” to Help Hospitals With COVID-19

Lumeon had planned to unveil a new product at HIMSS20 – an “auto-pilot” platform that would help guide patients through their care journey in an automated manner. When that conference cancelled due to the coronavirus, the Lumeon team didn’t put everything on hold. Instead, the team listened to their customers and quickly adapted their new platform to help providers battle the pandemic.

As part of our #HealthIT100in100 initiative, I have been reaching out to various companies that I had planned on meeting at HIMSS20. It’s been a really rewarding exercise. Instead of running around the exhibit hall and only getting the chance to spend 20min with each person, I am now having in-depth video conversations with everyone.

I recently had the opportunity to chat with Rick Halton, VP Marketing and Product at Lumeon a company that offers “The autopilot for healthcare delivery”. When we spoke, Halton was self-isolating in Spain, while that country was in complete lock-down due to COVID-19. Naturally, we spoke about the coronavirus’s impact on business and healthcare.

Original HIMSS20 Plans

It turns out, Lumeon had been planning to launch their new automation platform at HIMSS20 in Florida. They were going to showcase how their solution could help guide patients through their care journeys in a logical step-by-step manner. The system would automatically reach out to a patient (usually by text, but also by phone if needed) based on the information in the EHR.

For example, the system may text the patient details of the specialist or primary care doctor they are supposed to see next. If the provider is in the same network, both that provider and the patient would receive notifications from the Lumeon system, with the follow-up appointment automatically scheduled. If the provider was in a different network, the provider and patient would both receive messages reminding them to make a follow-up appointment with each other.

Lumeon’s goal is to help reduce readmissions and ensure patients get the best care possible with easy access and guidance. Integration with the EHR makes it all possible.

By leveraging automation, the Lumeon solution can be scaled up or down as needed and would allow hospital staff to focus on delivering care rather than administrative tasks. Once the system is set up, it would work in the background ensuring the right tasks are routed to the right place for the right clinician and right patient.

“It’s a pathway engine,” explained Halton. “It automates a lot of things for a hospital or health system. It looks at the information inside the EHR and based on pre-set configurations, guides patients along the right path. Just like the autopilot system in a plane, it can be switched off at any time by someone at the controls.”

Global Pandemic Causes Shift in Strategy

Halton and the Lumeon team were looking forward to showing this new platform at HIMSS20, but COVID-19 intervened. “Just as we couldn’t have foreseen the HIMSS cancellation, we also couldn’t have foreseen the quick pivoting we’ve had to do as a company of the past few weeks” said Halton. “When the pandemic hit, our customers suddenly had the need to send messages en-masse to their patients, but many lacked the technology to do it easily.”

That’s where Lumeon’s new platform could help. Their team listened to their customers and quickly added capability to their system so it could send the same message to a large population of patients rather than personalized messages to each patient based on their unique care pathway. With this new capability, hospitals and health systems could reach thousands of patients quickly with important COVID-19 information – like testing locations and precautions to take while at home.

Further Enhancements

From there, the Lumeon team continued to enhance their system with specific COVID-19 capabilities. The system can now monitor patients sent home to self-isolate. Here’s an example of how it works:

  1. A patient presents to the ER with COVID-19 symptoms
  2. If the patient does not require hospitalization (ie: mild symptoms and no other risk factors), they are asked to self-isolate at home and monitor their symptoms. At that point, the patient can sign up for the automated at-home monitoring service provided via the Lumeon platform.
  3. The system, through two-way texting, checks-in with the patient at appropriate intervals and asks simple monitor-in-place questions. For example, the system can ask if their fever getting better, the same or worse. The system collects the responses and analyzes them.
  4. An algorithm interprets the patient’s responses and displays the information on a dashboard, giving providers a complete picture of their patients without the need for in-person follow up. If a clinician sees something worrisome (like a sustained fever) then they would follow up with that patient directly.

This new remote monitoring capability for self-isolated COVID-19 patients was recently rolled out by NYC Health + Hospitals.

“The newly launched text message-based COVID-19 symptom monitoring platform allows the public health care system to offload our EDs and allows our heroic health care workers to treat the severely ill,” said NYC Health + Hospitals Vice President and Chief Quality Officer Eric Wei, MD, MBA. “This technology extends the reach of our frontline health care workers – enabling us to monitor patients effectively and efficiently – while keeping patients safely at home.”

Halton also added: “It’s nice to be at a company that is in a position to help hospitals and healthcare providers. We are helping our customers optimize the use of their staff by eliminating manual tasks like making phone calls to patients for routine check-ins, automating mass communications and providing them the ability to monitor patients who are self-isolating at home. We’re delighted that our product can help support healthcare in this way and keep everyone safe.”

For more information on Lumeon’s COVID-19 offerings check out these links:

This article is part of the #HealthIT100in100

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About the author

Colin Hung

Colin Hung

Colin Hung is the co-founder of the #hcldr (healthcare leadership) tweetchat one of the most popular and active healthcare social media communities on Twitter. Colin speaks, tweets and blogs regularly about healthcare, technology, marketing and leadership. He is currently an independent marketing consultant working with leading healthIT companies. Colin is a member of #TheWalkingGallery. His Twitter handle is: @Colin_Hung.