Usability in Health IT – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 2/21 at Noon ET (9 AM PT). This week’s chat will be hosted by Bennett Lauber (@uuAbility) on the topic of “Usability in Health IT”.

The ISO 9241 standard presents the definition of usability as Effective Efficient and Satisfying in a specified context of use.

Almost every App, Website, or bit of software advertises their system as “Easy to use.” It is a very common bit of marketing text that is used to help promote, and/or sell the particular software solution. The big question is “easy to use” for whom?

Sure; it’s easy for the developers that designed the system. It might also be “easy to use” for someone with an expert level understanding of these systems.

It might be difficult to use for you or me–someone without much experience or using the application in” a specific context of use” that does not match the original design (e.g. you can’t drag and drop if you have sterile gloves on.)

A usable application presents and accepts information in a manner that matches the mental model and workflow of real users. It uses industry standard end-user nomenclature and presents information in a consistent manner that makes decisions and actions easier to complete.

Join us for this week’s #HITsm chat where we’ll discuss usability in Health IT.

Topics for this week’s #HITsm Chat:

T1: What are some of the most common usability issues in Health IT? #HITsm

T2: Have you reported a usability bug to your EHR vendor, if so, what happened? If not, why not? #HITsm

T3: How can we encourage Health IT vendors to follow a more Human-centric approach? #HITsm

T4: The AMA recently gave the EHR industry a grade “F” for usability. Do we need to update the 21 century cures act to “force” them? Why or why not? #HITsm

T5: Where is your organization on the health usability maturity model, and what can you do to help move them up? #HITsm

Bonus: I have a pet peeve for crazy error messages. What weird error messages have you seen lately? #HITsm

Upcoming #HITsm Chat Schedule
2/28 – Coronavirus and Digital First Thinking in Healthcare
Hosted by Mandi Bishop (@MandiBPro) from Gartner

3/6 – MIPS
Hosted by Joy Rios (@askjoyrios) and Robin Roberts (@RRobertseHealth) from Chirpy Bird (@chirpybirdhit)

3/13 – No Chat, but Enjoy #HIMSS20

3/20 – HIMSS and CHIME Spring Forum Wrap Up
Hosted by the CHIME Liaisons

3/27 – #UnblockHealth
Hosted by Grace Cordovano (@GraceCordovano)

4/3 – TBD
Hosted by TBD

4/10 – Emerging Strategies for Measuring and Managing Provider Burnout
Hosted by Jeffrey Becker (@BeckerJMB)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.