Featured Health IT Job: Cerner Millennium/IT Service Desk Agent

We like to regularly feature a healthcare IT job that might be of interest to readers. Today, we’re featuring the Cerner Millennium/IT Service Desk Agent position that was recently posted on Healthcare IT Central. This position was posted by Stoltenberg Consulting Inc. and is a remote position.

Here’s a description of the position:

Now seeking an IT Service Desk Analyst with experience assisting end users with hardware issues, as well as Cerner Millennium application issues, for a full-time long-term remote position.


  • Identify, research and resolve technical problems
  • Answer and handle calls from end users
  • Document, track and monitor problems to ensure timely resolution
  • Provide daily Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary


  • Prior experience supporting a hospital, health system or care network is required
  • Prior experience supporting Cerner Millennium is highly desired
  • Must have strong customer service skills and the ability to troubleshoot and solve problems
  • Requires excellent written and oral communication skills

Experience with the following tasks is preferred:

Active Directory Services

  • Account unlocks
  • Password reset

Basic Desktop Support

  • Configuring screen resolution
  • Configuring multiple displays
  • Assistance with applications not responding
  • High-memory utilization
  • High CPU utilization
  • Operating system errors while launching
  • Application errors while launching
  • Long application log in times
  • Antivirus software assistance
  • Deploying applications
  • Uninstalling applications
  • Copying and saving files to network
  • Wireless connectivity assistance

Video Conferencing

  • Set up
  • Connections
  • Application assistance


  • Setting default
  • Add/Remove
  • Scan to email assistance
  • Adjusting settings/print quality
  • Troubleshooting spooler

Diagnose Hardware Issues

  • Mouse
  • Monitor
  • Keyboard
  • Printer
  • Microphone

Install Device Drivers

  • Mouse
  • Video
  • Printer
  • Desktop scanners
  • Handheld scanners
  • Citrix extensions

Diagnose Device Drivers

  • Mouse
  • Video
  • Printer
  • Desktop scanners
  • Handheld scanners


  • Cannot connect to WiFi
  • Inconsistent connection
  • Network is slowed

Mailbox Management

  • Increasing mailbox size
  • Managing distribution lists
  • Granting permissions
  • Content filtering and configuring spam in EOP
  • Mobile device email assistance
  • Troubleshooting send/receive issues


  • Account set up
  • Badge re-enrollment
  • Password management

Cisco VPN

  • Granting access
  • Installing application
  • Cannot connect to VPN
  • Incorrect IP address
  • Application not loading

Citrix Remote Access

  • Installing application
  • Account resets
  • Application not loading
  • Incorrect window size
  • Application resolution incorrect
  • ICA file not launching with Citrix


  • Navigation
  • User access- password reset
  • User access- account creation
  • Scanning


  • Application troubleshooting
  • Microphone troubleshooting


  • User access
  • Provider lost device
  • Provider has new device(s)

Kronos Workforce

  • User access-password reset
  • Time stamp assistance
  • Work rule activity transfer assistance
  • Labor account transfer assistance
  • Meal in/meal out assistance
  • Assistance with adding missed punches
  • Assistance with requesting PTO

Looks like a great opportunity for those with experience with Cerner Millennium. If this looks like a position that would interest you, check out the full details for the job and how to apply.

As always, you can search our Health IT job board for a variety of jobs from leading companies in the industry. You can also register for free and post your resume where recruiters search for job candidates regularly.

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