Featured Health IT Job: Cerner Millennium/IT Service Desk Agent

We like to regularly feature a healthcare IT job that might be of interest to readers. Today, we’re featuring the Cerner Millennium/IT Service Desk Agent position that was recently posted on Healthcare IT Central. This position was posted by Stoltenberg Consulting Inc. and is a remote position.

Here’s a description of the position:

Now seeking an IT Service Desk Analyst with experience assisting end users with hardware issues, as well as Cerner Millennium application issues, for a full-time long-term remote position.

Responsibilities:

  • Identify, research and resolve technical problems
  • Answer and handle calls from end users
  • Document, track and monitor problems to ensure timely resolution
  • Provide daily Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary

Qualifications:

  • Prior experience supporting a hospital, health system or care network is required
  • Prior experience supporting Cerner Millennium is highly desired
  • Must have strong customer service skills and the ability to troubleshoot and solve problems
  • Requires excellent written and oral communication skills

Experience with the following tasks is preferred:

Active Directory Services

  • Account unlocks
  • Password reset

Basic Desktop Support

  • Configuring screen resolution
  • Configuring multiple displays
  • Assistance with applications not responding
  • High-memory utilization
  • High CPU utilization
  • Operating system errors while launching
  • Application errors while launching
  • Long application log in times
  • Antivirus software assistance
  • Deploying applications
  • Uninstalling applications
  • Copying and saving files to network
  • Wireless connectivity assistance

Video Conferencing

  • Set up
  • Connections
  • Application assistance

Printer

  • Setting default
  • Add/Remove
  • Scan to email assistance
  • Adjusting settings/print quality
  • Troubleshooting spooler

Diagnose Hardware Issues

  • Mouse
  • Monitor
  • Keyboard
  • Printer
  • Microphone

Install Device Drivers

  • Mouse
  • Video
  • Printer
  • Desktop scanners
  • Handheld scanners
  • Citrix extensions

Diagnose Device Drivers

  • Mouse
  • Video
  • Printer
  • Desktop scanners
  • Handheld scanners

Network

  • Cannot connect to WiFi
  • Inconsistent connection
  • Network is slowed

Mailbox Management

  • Increasing mailbox size
  • Managing distribution lists
  • Granting permissions
  • Content filtering and configuring spam in EOP
  • Mobile device email assistance
  • Troubleshooting send/receive issues

Imprivata

  • Account set up
  • Badge re-enrollment
  • Password management

Cisco VPN

  • Granting access
  • Installing application
  • Cannot connect to VPN
  • Incorrect IP address
  • Application not loading

Citrix Remote Access

  • Installing application
  • Account resets
  • Application not loading
  • Incorrect window size
  • Application resolution incorrect
  • ICA file not launching with Citrix

EDM

  • Navigation
  • User access- password reset
  • User access- account creation
  • Scanning

Nuance-Dragon

  • Application troubleshooting
  • Microphone troubleshooting

ePrescribe

  • User access
  • Provider lost device
  • Provider has new device(s)

Kronos Workforce

  • User access-password reset
  • Time stamp assistance
  • Work rule activity transfer assistance
  • Labor account transfer assistance
  • Meal in/meal out assistance
  • Assistance with adding missed punches
  • Assistance with requesting PTO

Looks like a great opportunity for those with experience with Cerner Millennium. If this looks like a position that would interest you, check out the full details for the job and how to apply.

As always, you can search our Health IT job board for a variety of jobs from leading companies in the industry. You can also register for free and post your resume where recruiters search for job candidates regularly.

About the author

Health IT Jobs

Health IT Jobs

Health IT professionals and Health IT recruiters can search and post jobs for free on Healthcare IT Central. Join our community of over 32,000 Health IT professionals.

Add Comment

Click here to post a comment

   

Categories