We like to regularly feature a healthcare IT job that might be of interest to readers. Today, we’re featuring the Cerner Millennium/IT Service Desk Agent position that was recently posted on Healthcare IT Central. This position was posted by Stoltenberg Consulting Inc. and is a remote position.
Here’s a description of the position:
Now seeking an IT Service Desk Analyst with experience assisting end users with hardware issues, as well as Cerner Millennium application issues, for a full-time long-term remote position.
Responsibilities:
- Identify, research and resolve technical problems
- Answer and handle calls from end users
- Document, track and monitor problems to ensure timely resolution
- Provide daily Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary
Qualifications:
- Prior experience supporting a hospital, health system or care network is required
- Prior experience supporting Cerner Millennium is highly desired
- Must have strong customer service skills and the ability to troubleshoot and solve problems
- Requires excellent written and oral communication skills
Experience with the following tasks is preferred:
Active Directory Services
- Account unlocks
- Password reset
Basic Desktop Support
- Configuring screen resolution
- Configuring multiple displays
- Assistance with applications not responding
- High-memory utilization
- High CPU utilization
- Operating system errors while launching
- Application errors while launching
- Long application log in times
- Antivirus software assistance
- Deploying applications
- Uninstalling applications
- Copying and saving files to network
- Wireless connectivity assistance
Video Conferencing
- Set up
- Connections
- Application assistance
Printer
- Setting default
- Add/Remove
- Scan to email assistance
- Adjusting settings/print quality
- Troubleshooting spooler
Diagnose Hardware Issues
- Mouse
- Monitor
- Keyboard
- Printer
- Microphone
Install Device Drivers
- Mouse
- Video
- Printer
- Desktop scanners
- Handheld scanners
- Citrix extensions
Diagnose Device Drivers
- Mouse
- Video
- Printer
- Desktop scanners
- Handheld scanners
Network
- Cannot connect to WiFi
- Inconsistent connection
- Network is slowed
Mailbox Management
- Increasing mailbox size
- Managing distribution lists
- Granting permissions
- Content filtering and configuring spam in EOP
- Mobile device email assistance
- Troubleshooting send/receive issues
Imprivata
- Account set up
- Badge re-enrollment
- Password management
Cisco VPN
- Granting access
- Installing application
- Cannot connect to VPN
- Incorrect IP address
- Application not loading
Citrix Remote Access
- Installing application
- Account resets
- Application not loading
- Incorrect window size
- Application resolution incorrect
- ICA file not launching with Citrix
EDM
- Navigation
- User access- password reset
- User access- account creation
- Scanning
Nuance-Dragon
- Application troubleshooting
- Microphone troubleshooting
ePrescribe
- User access
- Provider lost device
- Provider has new device(s)
Kronos Workforce
- User access-password reset
- Time stamp assistance
- Work rule activity transfer assistance
- Labor account transfer assistance
- Meal in/meal out assistance
- Assistance with adding missed punches
- Assistance with requesting PTO
Looks like a great opportunity for those with experience with Cerner Millennium. If this looks like a position that would interest you, check out the full details for the job and how to apply.
As always, you can search our Health IT job board for a variety of jobs from leading companies in the industry. You can also register for free and post your resume where recruiters search for job candidates regularly.
