Does Patient Experience Transformation Depend on Digital Transformation? – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 11/15 at Noon ET (9 AM PT). This week’s chat will be hosted by Richard Corder (@RichardCorder) from @t1healthcare on the topic “Does Patient Experience Transformation Depend on Digital Transformation?”.

Let’s talk about the increasingly-used term “Digital Transformation.” The more I read and listen, the more I appreciate an understanding for what it is: “the use and adoption of new, fast, and frequently-changing digital technology to solve problems.” – source

Could the patient experience be improved with the adoption of new technology? I think the answer is a firm, yes!

Part of my learning about digital transformation has happened with my colleagues, with my new team at TiER1 Performance, and through experiencing a series of workshops designed to encourage people to think, ideate, and problem solve differently in this space.

What I have been most drawn to and encouraged by is the mindset that, while digital transformation certainly includes digital technology, it is not about the technology itself. The success of any digital transformation requires creating a mindset and culture of continuously applying digital solutions within an organization.

Since the healthcare industry was first pushed to implement electronic health records (EHR) in 2004, we now have a valuable trove of data points at our disposal. Those with the leadership mindset to improve the experience of care by making it safer and more effective for both its givers and recipients understand that EHR is an important springboard from which we can innovate.

The opportunity for healthcare leaders is that, to truly integrate digital solutions, they must make investments in leadership development, talent acquisition and retention, and digital culture in ways that change the long-standing beliefs and behaviors that drive how healthcare operates and measures success. It’s a continuous adoption of new mindsets and habits that allows healthcare organizations to transform the business model, change how they serve customers, and improve operational efficiencies.

Join us for this week’s #HITsm chat on patient exerpience and digital transformation.

Topics for this week’s #HITsm Chat:

T1: How might a digital solution mindset change the way we gather and act on patient feedback? #HITsm

T2: What are some examples of how a digital solution mindset is changing leadership development in healthcare? #HITsm

T3: Where can healthcare leaders integrate digital solutions with talent acquisition and retention strategies? #HITsm

T4: How might healthcare leaders engage their customers (internal and external) in a dialogue to better understand and integrate their use and expectations and why? #HITsm

T5: How can a digital solution mindset be harnessed/leveraged to improve caregiver engagement and reduce stress and burnout? #HITsm

Bonus: What organizational habits are getting in the way of technology adoption in healthcare—from either a caregiver or patient perspective? #HITsm

Upcoming #HITsm Chat Schedule
11/22 – How Does Health IT Enable Accountable Care?
Hosted by Travis Broome (@Travis_Broome)

11/29 – Happy Thanksgiving/Black Friday – No Chat

12/6 – Seniors and Technology
Hosted by Jay LaBine, Chief Medical Officer at @naviHealthPAC

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.