Featured Health IT Job: Technical Support Analyst II – 100% REMOTE

We like to regularly feature a healthcare IT job that might be of interest to readers. Today, we’re featuring the Technical Support Analyst II – 100% REMOTE position that was recently posted on Healthcare IT Central. This position was posted by MMY Consulting and is a remote position.

Here’s a description of the position:

Technical Support Analyst II– Cardiology

Role and Responsibilities:

MMY Consulting will be supporting a premiere client as they upgrade from Windows 7 to Windows 10. We will be providing project management expertise, daily support and project implementation analysis of their clinical imaging systems during the upgrade. The Daily Support Analyst will provide Level II support by assisting end users with incident calls and issue resolution. Responsibilities include:

  • Monitoring incident queues via ServiceNow
  • Responding to incident calls
  • Resolving product issues
  • Referencing System Documentation through OneNote
  • Escalating issues that cannot be remediated to client team members or vendor support, as applicable

Required Skills/Experience:

  • Must have full knowledge of at least one of the following Cardiology imaging products:
    • Merge Cardio – Merge Hemo
    • Synapse CV
    • McKesson CPACS
  • Must have experience with third party integrated peripherals such as:
    • Invia Corridor4DM
    • Epiphany CardioServer
    • Teracon
  • Experience with ServiceNow a plus but not required
  • Must have 3+ years’ experience administering and monitoring named cardiology imaging products
  • Must have experience troubleshooting multiple issues with these products
  • Must have experience providing customer service
  • Must have related soft skills including verbal communication, written communication, empathy and a sense of urgency

Merge Cardio/Merge Hemo

Support resource will have full knowledge of at least one of the cardiology imaging products named above as well as third party integrated peripherals, such as Invia Corridor4DM, Epiphany CardioServer, and Terarecon, and be able to monitor incident queues through Service Now solution, respond to incident calls, resolve issues with products and work well within the existing Clinical Imaging Cardiology group

Looks like a great opportunity for those with experience with technical support of clinical imaging. If this looks like a position that would interest you, check out the full details for the job and how to apply.

As always, you can search our Health IT job board for a variety of jobs from leading companies in the industry. You can also register for free and post your resume where recruiters search for job candidates regularly.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.

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