Measuring Satisfaction in Healthcare – Healthcare IT Today Podcast Episode 14

For the 14th episode of the Healthcare IT Podcast, we’re talking about Measuring Satisfaction in Healthcare. We all know a great experience when we see it, but measuring it across an organization is a really hard thing to do. Thus, we thought it would be a great topic for a podcast.

In this episode, we talk about the value of HCAHPS, what benefits they offer, what they don’t do, and then we talk about what healthcare organizations should be doing beyond HCAHPS to really measure how they’re doing. We also talk about the important topic of physician satisfaction and the related topic of employee satisfaction. When you see the stat of the day, you may rethink how much having satisfied employees matters to your organization.

Here’s a quick rundown of the topics and questions/topics we discuss in this episode:

  • Are HCAHPS Dead?
  • How Should Patient Experience Be Measured?
  • Physician Satisfaction
  • Interesting Stat of the Day

Thanks to our sponsor for this episode, Stericycle Communication Solutions. If you’re looking for an organization that provides expert answering services for healthcare, Stericycle can help you out. Plus, they also offer a suite of other patient engagement solutions – including automated texting, phone calls and online self scheduling which patients love. Learn more about these solutions and much more at

Now, without further ado, we’re excited to share with you episode 14 of the Healthcare IT Today podcast.

We’re planning to release a new Healthcare IT Today podcast every ~2 weeks. Thanks to our friends at Healthcare Now Radio, you’ll be able to listen to the latest episodes of Healthcare IT Today on their radio station for the first two weeks. Then, we’ll be publishing each episode as a podcast and YouTube video here after it finishes on the radio.

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If you work in Healthcare IT, we’d love to hear where you agree and/or disagree with the perspectives we shared. Feel free to share your thoughts and perspectives in the comments of this post, in the YouTube comments, with @Colin_Hung or @techguy on Twitter, or privately on our Contact Us page. Let us know what you think of the podcast and if you have any ideas for future episodes.

Thanks so much for listening!

About the author

John Lynn

John Lynn

John Lynn is the Founder of, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.