The Importance of EHR Training for EHR Satisfaction

The next couple days, I’m spending time at the KLAS Research Arch Collaborative event that’s focused on EHR satisfaction. They just announced that they’ve collected over 100,000 responses to their work on the Arch Collaborative. That’s a lot of data for them to share about EHR satisfaction and what contributes to EHR satisfaction.

Based on all that data, they’ve started to create 3 core ideas that influence EHR satisfaction: Mastery, Shared Ownership, and Personalization. I’ve been sharing a number of the insights from the event on the hashtag #ArchCollaborative if you want to follow along. In this post, I just want to share some of the insights shared around Mastery. Mastery could be defined a lot of ways, but in many ways it boils down to EHR education or EHR training.

I thought this was the perfect way to start the discussion. The core components of EHR satisfaction mentioned above are great, but if you have other major issues, it’s better to do those first. It’s worth noting that the data shared here can’t provide insights to things it doesn’t measure.

If you learn nothing else about the value of EHR training for EHR satisfaction, this is the key. Just being able to say you provided training doesn’t mean that someone is trained. In fact, the data showed that many of the most unsatisfied EHR users had all the training at their disposal across a wide variety of modalities. However, the real key is how much time is spent on the training to ensure that there’s actual mastery.

This insight was fascinating to me because marketing is usually not one of the most common features of a CIO and other health IT staff. However, the data showed that letting clinicians know what EHR training and support was available influenced EHR satisfaction.

The data was mixed on provider led training. EHR satisfaction wasn’t always better when the EHR training was led by a physician. However, it was suggested that EHR training should be physician informed and have strong physician leader input and endorsement of the training.

Those were just a few of the insights shared from the Arch Collaborative EHR Satisfaction data. We’ll be working to share more of the insights in future posts and on Twitter. What do you think of the above observations? Does this correlate with your experience?

About the author

John Lynn

John Lynn

John Lynn is the Founder of the, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.