Changing the Patient Communication Paradigm with Nagi Prabhu from Solutionreach

The world we live in today is flush with a wide variety of communication options. I was recently talking with a 14 year old kid at church about land line telephones and how he was one of the only families that still had one. My son who is also 14 asked, “What’s a land line phone?” While communication is drastically changing, healthcare is now competing for patient’s attention as well. That’s why it’s so important that we meet the patients where they’re at and provide the communication options and engagement strategies that meet their unique preferences.

Healthcare IT Today got a chance to talk with Nagi Prabhu, Chief Product Officer at Solutionreach, to learn about how they’re working to address these challenges by helping patients more easily communicate with doctors. In our interview, Nagi shares why how he thinks healthcare communication is changing and then shares how there’s a real need to create a more patient centric communication approach.

One example of this shift was the announcement of Solutionreach’s new payment solution which provides patients a mobile payment option called SR Pay. In the interview below, Nagi provides some details on SR Pay and how that’s providing patients the service and experience they are now coming to expect from healthcare organization. Plus, Nagi shares how he’s working with his team at Solutionreach to use all the data they’ve acquired communicating with patients to create a more personalized care experience.

If you’re interested in how healthcare communication is changing and how you can change the patient communication paradigm, check out this interview with Nagi Prabhu, Chief Product Officer at Solutionreach:

What do you think of this new mobile payment service? Is this something that patients will appreciate? Is this something you wish your doctor offered? What other things can healthcare organizations do to make a more patient centric approach to patient communication? Let us know in the comments and on Twitter with @HealthcareScene and @Solutionreach.

Note: Solutionreach is a sponsor of Healthcare Scene.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.