Adding Heart to Patient Communication with Sarah Bennight from Stericycle Communication Solutions

One of my favorite things working at Healthcare IT Today is when I get to sit down with smart people who really care about the future of healthcare. That’s how I’d describe my experience talking with Sarah Bennight, Healthcare Strategist at Stericycle Communication Solutions during HIMSS 2019.

In our discussion, we cover a lot of ground about how healthcare can do a better job adding heart to patient communication. The topic seemed important considering Sarah and the Stericycle Communications Team had created t-shirts for the event which said “Patients Matter” and “Add Heart to Patient Communications.” No doubt this was a more personal message that seemed to stand out to me in the sea that is 1300 vendors at HIMSS.

Along with talking about ways to add heart to patient communication, we also asked Sarah about other patient-friendly technologies. Plus, Sarah shares how technology isn’t always the solution and sometimes it’s better to find the right balance between human and technology working together to solve your healthcare communication needs.

If you care about patients or want to improve your organization’s healthcare communication, take a minute to learn from Sarah Bennight on how to add more heart to your patient communication in this video interview.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.