One of my favorite things working at Healthcare IT Today is when I get to sit down with smart people who really care about the future of healthcare. That’s how I’d describe my experience talking with Sarah Bennight, Healthcare Strategist at Stericycle Communication Solutions during HIMSS 2019.
In our discussion, we cover a lot of ground about how healthcare can do a better job adding heart to patient communication. The topic seemed important considering Sarah and the Stericycle Communications Team had created t-shirts for the event which said “Patients Matter” and “Add Heart to Patient Communications.” No doubt this was a more personal message that seemed to stand out to me in the sea that is 1300 vendors at HIMSS.
Along with talking about ways to add heart to patient communication, we also asked Sarah about other patient-friendly technologies. Plus, Sarah shares how technology isn’t always the solution and sometimes it’s better to find the right balance between human and technology working together to solve your healthcare communication needs.
If you care about patients or want to improve your organization’s healthcare communication, take a minute to learn from Sarah Bennight on how to add more heart to your patient communication in this video interview.