When Patient Communication with Doctors Becomes Ridiculously Easy

It’s always nice to talk about the value of improved communication between doctors and patients. It’s another thing to read a story about the impact of making that communication easy.

That’s what I found when I read this amazing story by Ethan Bechtel, Co-Founder and CEO of OhMD. For those too lazy to read his whole write-up, Ethan received a late night email from one of his pediatric customers that said the following:

This is the type of email that every healthcare IT company founder dreams of getting. As Ethan says:

I always believed that we could truly have a positive impact on healthcare if we just made patient communication ridiculously easy.

But I never thought I’d get an email quite like that.

Pretty spectacular way to frame it. Although, he does offer this important perspective:

The obvious truth is, OhMD didn’t save that child’s life, the doctor did. She devotes her entire life to her patients and goes above and beyond to provide incredible care at all hours of the day.

But if we can just play a small a role in helping great doctors be amazing doctors, then we’ll have a real impact on patient care.

It’s great to hear stories like this. Thanks to Ethan for sharing it. Certainly there’s a balance we have to reach in this regard. We can’t expect our doctors to be at our beck and call 24/7. They need to have a life too and to not feel responsible for every patient’s whim. However, it’s great to see what simple communication can do to improve the experience for both patient and doctor.

About the author

John Lynn

John Lynn

John Lynn is the Founder of HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.