We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/6 at Noon ET (9 AM PT). This week’s chat will be hosted by Lea Chatham (@LeaChatham) from @Solutionreach on the topic of “What’s the Future of Patient Communication?”
One in three patients is considering a switch in healthcare providers according the Patient-Provider Relationship Study. And, nearly 40 percent who have already switched said it was because of poor experience. Some of the top issues were poor communication, difficulty scheduling, and bad customer service from staff.
These are totally fixable issues. With the right tools, processes, and technology, practices can improve communication and streamline scheduling. And, we are finally beginning to see the industry get how important it is to improve the experience patients have. The fact is happy patients are healthier and more likely to show up and come back for the care they need.
We’re also seeing more practices get onboard with text as the way to reach patients. But what’s next? What will the future of patient communication and collaboration be? Voice? Integrated wearables? Let’s discuss!
Here are the topics/questions we’ll be discussing during this week’s #HITsm chat:
T1: Have we finally reached the place where snail mail and phone calls will go away? #HITsm
T2: Text is taking over? Will we start to see AI driven chatbots more in healthcare? #HITsm
T3: What’s next for communication? Voice like Siri and Alexa? Integrated wearables? AI-driven monitoring devices? #HITsm
T4: What privacy implications are there with some of these “cutting edge” options? #HITsm
T5: How can we address those privacy and security concerns? #HITsm
Bonus: What is the perfect future state for patient communication and collaboration? #HITsm
Upcoming #HITsm Chat Schedule
Note: The 7/13 & 7/20 #HITsm chats are part of a special two-part #HITsm chat series.
7/13 – #HITsm Community Identifies Top 10 Technology Services & Products for Healthcare Stakeholders
Hosted by Jared Jeffery (@Jk_Jeffery)
7/20 – #HITsm Community Ranks Top 10 Technology Services & Products for Healthcare Stakeholders
Hosted by Healthcare Scene (@HealthcareScene)
We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.
If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.