Healthcare Communication with Candice Friestad, Director Informatics at Avera Health

Ensuring proper communication in healthcare has become an incredibly important topic in every hospital and healthcare system. No doubt much of this has been pushed along by doctors, nurses, and patients use of mobile communication in their personal lives. The explosion of communication technology has been a challenge for many organizations who are stuck with legacy infrastructure, but it also provides a tremendous opportunity to improve healthcare communication over all.

We saw this first hand at the HIMSS 2018 conference when we talked with Candice Friestad, Director Informatics at Avera Health. She joined us at the Voalte booth to talk about their choice to use the Voalte platform in their organization. Candice also talked about what surprises they experienced when implementing the Voalte platform and their users’ reaction to it.

Beyond that, Candice talked about how Voalte allowed them to more easily find various providers and avoid the phone tag that’s common in many healthcare organizations. Candice also shared how they’re working to handle alarm fatigue as is required by the join commission and how choosing a central communication platform for alarms was key to addressing this issue. She also dives into key integrations they’ve created and a unique use case around athletic trainers at football games.

If you’re interested in healthcare communication and the above topics, watch the full video interview below to learn from an expert on the topic:

If you’d rather skip to various sections of the interview, just click the links below to be taken directly to that question:

A big thank you to Voalte for helping facilitate this interview and thank you to Voalte for sponsoring Healthcare Scene.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.