Ensuring proper communication in healthcare has become an incredibly important topic in every hospital and healthcare system. No doubt much of this has been pushed along by doctors, nurses, and patients use of mobile communication in their personal lives. The explosion of communication technology has been a challenge for many organizations who are stuck with legacy infrastructure, but it also provides a tremendous opportunity to improve healthcare communication over all.
We saw this first hand at the HIMSS 2018 conference when we talked with Candice Friestad, Director Informatics at Avera Health. She joined us at the Voalte booth to talk about their choice to use the Voalte platform in their organization. Candice also talked about what surprises they experienced when implementing the Voalte platform and their users’ reaction to it.
Beyond that, Candice talked about how Voalte allowed them to more easily find various providers and avoid the phone tag that’s common in many healthcare organizations. Candice also shared how they’re working to handle alarm fatigue as is required by the join commission and how choosing a central communication platform for alarms was key to addressing this issue. She also dives into key integrations they’ve created and a unique use case around athletic trainers at football games.
If you’re interested in healthcare communication and the above topics, watch the full video interview below to learn from an expert on the topic:
If you’d rather skip to various sections of the interview, just click the links below to be taken directly to that question:
- Why did you choose the Voalte Platform?
- What surprises have you had implementing the platform and what has been the user reaction to the platform?
- You’ve worked on a number of external integrations to your communication platform, what has been the biggest positive impact of integrating your communications?
- What advice would you give to someone who was just starting to think about unified communications?
A big thank you to Voalte for helping facilitate this interview and thank you to Voalte for sponsoring Healthcare Scene.