How Technology and Healthcare Should Gracefully Collide to Provide the Best Patient Experience – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 6/8 at Noon ET (9 AM PT). This week’s chat will be hosted by Jeanne Bliss (@jeannebliss) and Michelle Chaffee (@mdchaffee) on the topic of “How Technology and Healthcare Should Gracefully Collide to Provide the Best Patient Experience.”

Enhancing patient engagement and improving patient experience are priorities for many hospitals and health systems. And customer experience in healthcare must be a balance of human care and technical care – only when it enhances and improved human care. In this chat we’ll discuss the critical balance of the two and how high tech must enable and support high human touch, as well as best practices and the companies who are enabling technology support for human care delivery.

Reference Materials:

What Is Patient Experience?

Association of Patient Experience

Healthcare Systems Should Start Thinking “Would You Do That to Your Mother?”

Next-gen patient engagement: Applied intelligence and omni-channel messaging

Join me for this week’s #HITsm chat. Let’s start the conversation.

T1: What strategies can healthcare patients, caregivers, clinical service providers, and payers employ to leverage technology to enhance the patient experience? #HITsm

T2: What are the touchpoints that can impact patient experience and what do you think are some of the best ways to utilize technology at each touchpoint? #HITsm

T3: What are some non-medical needs and opportunities for enhancing health outcomes and how can technology support these opportunities? #HITsm

T4: What are some examples how other industries outside of healthcare have used technology to support a good customer experience? #HITsm

T5: How can social media and the ‘sharing & collaboration’ tools that have grown so rapidly over the last 6-8 years enhance the patient experience? #HITsm

Bonus: What are some examples of the worst patient experience involving technology that you or someone you know has ever experienced? #HITsm

Upcoming #HITsm Chat Schedule
6/15 – TBD
Hosted by Janice McCallum (@janicemccallum)

6/22 – IT and Affordability, Care for the Poor, Population Health in Low-income Areas
Hosted by Lenny Liebmann (@LennyLiebmann)

6/29 – TBD
Hosted by Cathy Turner (@MEDITECH_Nurses) from @MEDITECH

7/6 – TBD
Hosted by Lea Chatham (@LeaChatham)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.