How Does Age Impact Patient Satisfaction & Provider Switching? – #HITsm Chat Topic

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/28 at Noon ET (9 AM PT). This week’s chat will be hosted by Lea Chatham (@leachatham) from @SolutionReach on the topic of “How Does Age Impact Patient Satisfaction & Provider Switching?.”

A new patient survey conducted by Solutionreach, looked at patient satisfaction, practice selection, practice switching, and communication preferences across three generations–baby boomers, Generation X, and millennials–and four practice types–primary care, dental, dermatology, and eye care.

Not surprisingly there were some striking differences between the generations. For example, baby boomers are much more satisfied with their providers than the other two generations. However, there were also some unexpected consistencies like a desire for more email and text communication across all generations.

The survey found that across all generations and all types of practices there is a significant amount of practice switching going on, probably more than ever before. In this #HITsm chat we’ll look at some of the data and what a few of the surprises were as well as some of the things providers should be thinking about if they want to retain and recruit patients in the different generations.

For more information on the Solution Reach survey mentioned above, check out their paper, news release, and these two blog posts.

Questions we will explore in this week’s #HITsm chat include:
T1: Baby boomers appear to be more satisfied with providers than other generations, what might be contributing to this? #HITsm

T2: Why are millennials and Gen Xers so much less satisfied with providers? #HITsm

T3: What are some of the key areas of low satisfaction across practices/generations? How do we fix it? #HITsm

T4: New data suggest liking your doctor isn’t enough anymore. What does it take to keep patients today? #HITsm

T5: Should practices start taking age into account for retention/recruitment of patients? How? #HITsm

Bonus: Should doctors be using tools like texting in day-to-day practice? Where and when? #HITsm

Upcoming #HITsm Chat Schedule
8/4 – Health IT Interoperability
Hosted by Alan Portela (@AlanWPortela) from Airstrip

8/11 – TBD
Hosted by TBD

8/18 – Diversity in HIT
Hosted by Jeanmarie Loria (@JeanmarieLoria) from @advizehealth

8/25 – TBD
Hosted by Greg Meyer (@Greg_Meyer93)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.