Featured Health IT Job: Electronic Health Record (EHR) Support Specialist

Every so often we like to feature a healthcare IT job that might be of interest to readers. Today, we’re featuring the Electronic Health Record (EHR) Support Specialist position that was recently posted on Healthcare IT Central. This position was posted by Optimum Healthcare IT.

Here’s a description of the position:

Driven by the motivation to succeed, we at Optimum Healthcare IT ® are on a mission – we strive to offer better solutions and better patient care.
Optimum Healthcare IT is a leading healthcare IT consulting company that recently expanded to Outside Magazine’s 2014 “Best Town to Live in the U.S.” – Duluth, Minnesota! Optimum Healthcare IT offers world-class consulting services to the healthcare world including: advisory, EHR implementation, training and activation, Community Connect, analytics, security and Managed Services.

For most of our Managed Services clients, the implementation of our clients’ Electronic Health Record system (EHR) was the easy part. But now, they need to support it. That’s where we come in. We’ve designed and established an exceptional support model, and provide superior service to clients’ systems and end-users.

As Optimum Healthcare IT expands, we’re seeking the best and brightest to provide exceptional service to our clients – so they can focus on quality patient care. Our highly skilled candidates will join a team that’s combining experience and capabilities with the best the industry has to offer. As a Midwest – Based Electronic Health Record (EHR) Support Specialist, you’ll be responsible for the following:

-Traveling to attend important training sessions and meetings in Duluth, Minnesota
-Provides front-line support for end-user issues with accessing and completing services in EHR
-Use of support ticket system to document and track end-user needs and troubleshoot issues remotely or in person
-Respond to support tickets in a timely, pleasant, and supportive manner
-Triage support tickets and make appropriate referrals to next level support
-Ability to determine root cause of issue, whether hardware or software, and communicate openly with next level support
-Develop training manuals, FAQs, and other training documentation and media for distribution
-Assists in meeting with program personnel to understand future needs and assists in creating forms and reports for support service delivery and program administration, and ensures that appropriate program staff has access to and knowledge of how to run the reports.
-Collaborates with EHR support staff from client systems
-Assists with implementing functionality for new programs added to the system

Learn more…

Looks like a great opportunity for those with build experience in EHR support. If this looks like a position that would interest you, check out the full details for the job and how to apply.

As always, you can search our Health IT job board for a variety of jobs from leading companies in the industry. You can also register for free and post your resume where recruiters search for job candidates regularly.

About the author

John Lynn

John Lynn

John Lynn is the Founder of HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.