SCI Solutions sent me a really interesting infographic that looks at the 5 stages of patient frustration, but also the 5 stages of patient satisfaction. Check it out below:
I’m not sure that it’s best to describe these as stages since I’m not sure that they always flow through the various stages. Instead, I would rather describe them as patient states or even patient emotions. Regardless of the semantics, I like how this graphic explains the emotions patients feel both good and bad. It’s worth looking at your workflow and seeing where you can move from the frustrated patient emotions and into the happy patient emotions.