We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 12/16 at Noon ET (9 AM PT). This week’s chat will be hosted by Erica Johansen (@thegr8chalupa) from Splash Media on the topic of “Reputation Management“.
Every doctor I know worries about their online reputation and the plethora of sites that are cropping up around physician reputation. Managing it with limited time and resources is a challenge and is the topic for this week’s #HITsm chat. Come and share your insights on the best ways to handle online reputation management and experiences you’ve had as a patient when it comes to rating and reviewing your providers.
Here’s the full list of questions that will serve as the framework for the #HITsm chat on Reputation Management:
T1: Should providers be interested in their online reputation? Does it matter? #HITsm
T2: As a patient, have you ever read a review after being referred to, or before selecting, a new physician? #HITsm
T3: Have you ever written an online review for a healthcare experience? If so, was it generally positive or negative? #HITsm
T4: Is there an expectation that providers (individual and/or organizational) respond to social media engagements by patients? #HITsm
T5: What would a healthcare provider who is exceptional at managing their online reputation look like? Is there an example? #HITsm
Bonus: What lessons could be learned from managing your personal online reputation that could guide provider reputation management? #HITsm
Here’s a look at the upcoming #HITsm chat schedule:
12/23 – No Chat – Happy Holidays! – Share a Christmas Tweet gift with someone in the community (ie. a message of kindness, gratitude, appreciation, or love sent privately or publicly)
12/30 – No Chat – Happy New Year! – Share an End of Year Tweet recognizing someone who’s contributed greatly to your #HITsm experience in 2016
We look forward to learning from the #HITsm community! As always let us know if you have ideas for how to make #HITsm better.
If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.