Reputation Management – #HITsm Chat Topics

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 12/16 at Noon ET (9 AM PT). This week’s chat will be hosted by Erica Johansen (@thegr8chalupa) from Splash Media on the topic of “Reputation Management“.

Every doctor I know worries about their online reputation and the plethora of sites that are cropping up around physician reputation. Managing it with limited time and resources is a challenge and is the topic for this week’s #HITsm chat. Come and share your insights on the best ways to handle online reputation management and experiences you’ve had as a patient when it comes to rating and reviewing your providers.

Here’s the full list of questions that will serve as the framework for the #HITsm chat on Reputation Management:

T1: Should providers be interested in their online reputation? Does it matter? #HITsm

T2: As a patient, have you ever read a review after being referred to, or before selecting, a new physician? #HITsm

T3: Have you ever written an online review for a healthcare experience? If so, was it generally positive or negative? #HITsm

T4: Is there an expectation that providers (individual and/or organizational) respond to social media engagements by patients? #HITsm

T5: What would a healthcare provider who is exceptional at managing their online reputation look like? Is there an example? #HITsm

Bonus: What lessons could be learned from managing your personal online reputation that could guide provider reputation management? #HITsm

Here’s a look at the upcoming #HITsm chat schedule:

12/23 – No Chat – Happy Holidays! – Share a Christmas Tweet gift with someone in the community (ie. a message of kindness, gratitude, appreciation, or love sent privately or publicly)

12/30 – No Chat – Happy New Year! – Share an End of Year Tweet recognizing someone who’s contributed greatly to your #HITsm experience in 2016

1/6 – TBA
Hosted by Andy Slavitt (@ASlavitt) and the @CMSGov team (@AislingMcDL, @JessPKahn, @AndreyOstrovsky, @N_Brennan, @LisaBari, and @ThomasNOV)

1/13 – New Years Goals for Healthcare IT
Hosted by John Lynn (@techguy) from Healthcare Scene

1/20 – Identifying, Engaging, and Learning from Health IT Influencers, Leaders & Organizations
Hosted by Juliana Ruiz from Bryte Box Consulting (@BryteBox)

1/27 – Key Components of Health IT Strategy and Disaster Recovery
Hosted by Bill Esslinger (@billesslinger) from @FogoDataCenters

We look forward to learning from the #HITsm community! As always let us know if you have ideas for how to make #HITsm better.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.