Innovation in Customer Experience and Digital Health – #HITsm Chat Topics

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 12/9 at Noon ET (9 AM PT). This week’s chat will be hosted by Steve Sisko (@shimcode) on the topic of “Innovation in Customer Experience and Digital Health“.

Transparency of price, cost and ‘customer experience’ for ALL HEALTHCARE CONSUMERS is a vital component of an efficient and effective health care system in the United States. All of these healthcare consumers include the following:

  1. People so wealthy they’re likely not significant impacted by healthcare price – while quality and experience more certainly are,
  2. People so disadvantaged they’re forced to forgo quality and experience in favor of low cost, and
  3. The overwhelmingly vast majority of people in the middle who don’t have the personal wealth or taxpayer ‘support’ afforded to them by large tax-payer funded subsidies and cost-sharing reductions that render their healthcare ‘affordable.’

Health Care Transparency is Not a New Phenomenon. It’s Common Sense!

This #HITsm tweetchat attempts to help elicit information, thoughts and ideas to help understand how the overwhelmingly vast majority of people are informed about, understand, obtain and receive access to cost-effective, quality healthcare.

Tweetchat Topics:

T1: What does ‘Healthcare Price,’ ‘Healthcare Cost,’ and ‘Healthcare Quality’ mean to you? #HITsm

T2: Why should healthcare ‘entities’ – providers, health plans, pharmaceutical firms & others – focus on ‘transparency? #HITsm

T3: As a healthcare purchaser, how do YOU want to see ‘transparency’ of price, cost, quality, and/or value conveyed to you? #HITsm

T4: What are some of the ways that transparency SHOULD NOT be measured? Share any examples. #HITsm

T5: Forget about transparency! What motivates you to select one healthcare provider, service, or plan coverage over another? #HITsm

Bonus: Have has price transparency ever impacted your own care decisions or those around you? #HITsm

For more information on healthcare transparency: price, cost and the elusive quality and customer experience, see this blog post.

Here’s a look at the rest of the #HITsm chat schedule through the end of the year:

12/16 – Reputation Management
Hosted by Erika Johansen (@thegr8chalupa) from Splash Media

12/23 – No Chat – Happy Holidays!

12/30 – No Chat – Happy New Year!

1/6 – New Years Goals for Healthcare IT
Hosted by John Lynn (@techguy) from Healthcare Scene

We look forward to learning from the #HITsm community!

About the author

John Lynn

John Lynn

John Lynn is the Founder of the, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.