The Need for an Improved Patient Focus and Patient Experience in Healthcare

I had a chance to talk with Colin Hung from Stericycle, a real thought leader in the world of healthcare IT and patient engagement. You can watch our discussion below where we talk about the lack of patients at healthcare IT conferences and a healthcare IT vendor perspective around interaction with patients. Plus, we dive into the concept of patient experience and patient’s desire to communicate and interact with their physician. We also talk about self-scheduling appointments in healthcare and involving patients in product design.

Thanks to Colin for sharing a bit about the benefits of involving more patients in healthcare IT. I’m sure we could have talked for a few more hours about this topic.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.