The Value of Standardizing Mobile Devices in Your Healthcare Organization

Before becoming a full time healthcare IT blogger, I worked doing system administration and top to bottom IT support (I am @techguy on Twitter after all). While that now seems like somewhat of a past life, it never ceases to amaze me how the lessons that applied to technology 10 years ago come around again 10 years later.

A great example of this is in the devices an organization purchases. I learned really early on in my technology career the importance of creating a standard set of products that we would support as an IT organization. This was true when ordering desktop computers, laptops, printers, and even servers. The benefits to doing so were incredible and most technology people understand the benefits.

You can create a standard image which you put on the device. If one device breaks you can easily swap it for a similar device or use parts from two broken down devices to make one that works. When someone calls for support, with a standard set of devices you can more easily provide them the support they need.

Another one of the unseen benefits of setting and sticking to a standard set of devices is you can then often leverage the vendor provided management tools for those devices instead of investing in an expensive third party solution. This can be really powerful for an organization since the device management software that’s available today has gotten really good.

What’s unfortunate is that the way mobile devices were rolled out in healthcare, many organizations forgot this important lesson and they’ve got a bit of a hodgepodge of devices in their organization. I encourage these organizations to get back to creating and sticking to a standard set of devices when purchasing mobile devices. No doubt you’ll get a little backlash from people who like to do their own thing, but the cost of providing support and maintenance for a potpourri of devices is just not worth it.

What’s been your organization’s mobile device strategy? Have you created and stuck to a standard device or do you have a mix of devices?

About the author

John Lynn

John Lynn

John Lynn is the Founder of the HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.

1 Comment

  • Hi John,

    I understand the “where I started and how I got here” reflection. As a journalism intern, I was hired by an engineering company to learn continuous quality improvement (Lean today!) and they didn’t know where to put a writer, so they put me in the IT department because I needed a computer to do my job. It turned out to change the direction of my career because two things – standardization and tech (especially analytics) has been a theme.

    Yes, standardization just makes a lot of sense in every way in an organization, and it is part of running a Lean hospital system!

    Peggy

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