Implementing ICD-10 coding has been, in some ways, like learning a new language. We took a specialized task that has been repeatedly performed for over 30 years and turned it on its head with new guidelines, new characters, and new specificity that we have never had before. Many healthcare leaders have been watching for (and possibly expecting) catastrophic effects of the changes to surface after the implementation of ICD-10 such as a reduction in reimbursement and an increase in denials. A recent study commissioned by Primeau Consulting Group surveyed respondents to see how healthcare organizations are doing with ICD-10 and how they are preventing denials.
It’s no surprise that ICD-10 has led to a decrease in coder productivity. In fact, the survey showed that 66% of those surveyed had experienced some negative changes in coder productivity. Some respondents claim somewhere between a 25% to 35% decrease in productivity. I know all HIM leaders want to know if this will be a permanent or temporary loss in productivity and that is yet to be determined. When equating this productivity loss to A/R days, this can have a huge impact on the number of accounts in an unbilled status waiting for coding. Unfortunately, 34% of respondents to the survey have already seen negative impacts on the revenue cycle since ICD-10 was introduced.
In preparation for ICD-10, it was difficult to predict if additional training and education would be needed after the ICD-10 go-live. Some feedback in the survey showed that respondents did not necessarily plan for additional formal ICD-10 training for coders in 2016 but will keep up with the standard continuing education that has always been part of a coder’s job. I think this is still yet to be determined pending the results of coding audits that will show areas for education and documentation improvement.
While ICD-10 has been relatively smooth thus far, HIM leaders are still proceeding with caution and bracing for any potential downsteam impacts that could result from the drastic changes we have undergone. The study revealed that the most commonly perceived risks with ICD-10 in 2016 center on physician documentation and specificity. Again, I believe auditing will be key in determining education for coders as well as physicians.
How has the ICD-10 experience been for you? Are you seeing similar issues or risks?
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