SAN JOSE, Calif., – August 13, 2015 – Vocera (NYSE:VCRA), the leading mobile healthcare communications company, announced today that El Camino Hospital has successfully implemented the Vocera Care Rounds solution, a technology designed to measure and manage patient experience in real time during the nurse rounding process, resulting in improved patient satisfaction scores.
El Camino Hospital, a long-time customer who has been using Vocera’s wireless hands-free voice and data communication solutions at its facilities in Mountain View and Los Gatos, California, turned to Vocera again for their customizable mobile application that simplifies and manages care rounding.
Within one year of implementation, El Camino Hospital was able to increase the percentage of patients experiencing nurse leader rounding during their hospital stay from 15 percent to over 50 percent. As a result, HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores increased for nurse communication and staff responsiveness by approximately 25 percentage points.
“Vocera Care Rounds has been a very powerful tool, helping us hold our staff accountable for consistently rounding,” said RJ Salus, director of patient experience at El Camino Hospital. “We’ve seen quantifiable improvements in every dimension of patient experience – expediting responses to patient requests and making prompt service recovery interventions, dramatically reducing patient complaints.”
Since its implementation, El Camino Hospital has used Vocera Care Rounds for nearly 14,000 nurse rounds on more than 9,500 patients across 20 departments, generating nearly 83,000 patient inputs and proactively identifying more than 700 improvement opportunities.
In addition, El Camino Hospital uses the solution to conduct rounds with hospital staff. In just over nine months, more than 900 staff rounds were completed across 80 service areas, generating nearly 14,000 data points. This staff rounding exercise resulted in discussions with staff about improvements in processes, communication and patient care. El Camino Hospital plans to use Vocera Care Rounds to optimize matches between patients and staff to enhance patient care, and has set a goal of reaching more than 75 percent of all patients by performing at least one rounding assessment per hospital stay.
By adopting the Vocera solution, El Camino Hospital joined numerous healthcare organizations that currently rely on Vocera Care Rounds to bring consistency and accountability to the rounding process and improve patient satisfaction. In the first half of 2015, Vocera Care Rounds was used to conduct nearly 61,500 rounds on more than 33,500 patients across the country, generating more than half a million data points and more than 1,800 opportunities for improvement.
“We are proud to see the positive impact our communication solutions continue to have for our Silicon Valley neighbor and partner. It’s impressive to see how El Camino Hospital effectively uses technology to accelerate improvements in patient experience, staff collaboration and care coordination,” said Brent Lang, president and CEO of Vocera.
Join El Camino Hospital leaders for a complimentary webinar on Tuesday, Sept. 1, 2015, at11 a.m. PT / 1 p.m. CT to learn more about this mobile rounding strategy.
About El Camino Hospital
El Camino Hospital is an acute-care, 443-bed, nonprofit and locally governed organization with campuses in Mountain View and Los Gatos, Calif. Key medical specialties include cancer, heart and vascular, men’s health, mental health, neuroscience, orthopedic and spine, senior health, urology, and the first Women’s Hospital in Northern California. The hospital is recognized as a national leader in the use of health information technology and wireless communications, and has been awarded the Gold Seal of Approval from The Joint Commission as a Primary Stroke Center as well as three consecutive ANCC Magnet Recognitions for Nursing Care. To learn more visit www.elcaminohospital.org.
Vocera Communications, Inc. is a mobile healthcare communications company that provides enterprise-class solutions. Widely recognized for developing smarter ways to communicate, Vocera helps care teams collaborate more efficiently by delivering the right information, to the right person, on the right device, at the right time, anywhere. Vocera solutions are installed in more than 1,200 organizations worldwide, improving quality, efficiency, safety and outcomes. Via the company’s research collaborative, the Experience Innovation Network, Vocera also drives thought leadership for the healthcare industry and new standards in care delivery to elevate patient, family, nurse and physician experiences. Vocera is headquartered in San Jose, California, with offices in San Francisco, Tennessee, Canada, India, United Arab Emirates, and the United Kingdom. For more information, visit www.vocera.com and @VoceraComm on Twitter.