I recently sat down with Walter Houlihan, Director of Health and Information Management and Clinical Documentation at Baystate Health, and Steve Bonney, EVP of Business Development and Strategy at RecordsOne to talk about the CDI (Clinical Documentation Improvement) program at Baystate Health. In the video below Walter and Steve talk about the savings that Baystate Health has received from their CDI program including how Walter has used dashboards, metrics and quality to convince senior management to increase Walter’s CDI staff from 4 FTEs to 10 FTEs so that they can review 100% of patients.
Steve and Walter also talk about how they use technology to make those 10 employees more efficient and make it possible for their CDI employees to work remotely.
How is your CDI program working? What technology are you using to make your CDI efforts more efficient? Have you had the success that Walter has had getting buy in from senior management?