Planning and Creating the Perfect Patient Process Flow

I recently had a chance to tour the uniquely designed Sanford Health office in Fargo, ND. I’d never seen a space like it. It’s layered with technology to track the patients, nurses, doctors, etc. Plus, they’ve created a really interesting “Off Stage” and “On Stage” approach that pulls from Disney. Patients only ever see the “On Stage” area and the staff do their work “Off Stage.” Not to mention things like Self-Rooming.

Here’s a video of Jeff Hoss, Vice President of Clinical Operations at Sanford Health, talking about the clinic and some of the outcomes of their design (plus, make sure you listen to his bad data example):

What do you think of some of these ideas? Is what he describes the perfect patient process flow? Have you had experience implementing RTLS in your environment?

About the author

John Lynn

John Lynn is the Founder of HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.

   

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