Why Do Chronic Patients Not Access Their EMR?

What a fascinating picture and result. For those who can’t see the Twitter image, it says that 55% said “I don’t know how to access my medical records” and 17% said “I trust that my medical records are accurate, so I don’t need to access them.” The later number is probably lower than reality as well. I expect that more people feel that way, but most don’t want to admit it since there’s a chance they’d be wrong.

These numbers are interesting after writing my post, “Do you hate portals?” I wish they would have asked how many people didn’t access them because they hated them (ie. they didn’t enjoy using them).

I’ve often said that most patients don’t care about portals, but chronic patients are the exception. These numbers seem to largely illustrate that, but it also looks like many with chronic conditions want to use them but not enough to actually figure out how to use them. I hope that these numbers are tracked over time. I wonder if 3 years from now those numbers will be dramatically different.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.