First Hand Perspective on Meditech EHR

The following was an interesting and insightful first person customer response to my post about Meditech EHR. These comments are from an IS Director and current user of Meditech.

As someone who’s worked with Meditech systems for a number of years I’d offer the following observations/opinions:

1. They don’t charge enough to make the charts that measure success in terms of revenue.

2. If success were measured in number of clients they would lead the pack with over 25% of the US EMR market and over 40% of the Canadian.

3. They are considered a ‘small’ hospital product by the general EMR community. Thus, ‘big’ hospitals tend to ignore them. Too bad. They scale nicely.

4. They don’t advertise heavily. Word of mouth seems to be their go-to model.

5. They have an ugly UI. However, they get the job done reasonably well.

Like most EMR vendors they have their share of problems of course. They need to be more responsive to their customers. They need to spend more time consider work-flow rather than expecting customers to bend their practices around the system. They need to retain talent longer. Hiring fresh graduates from BC and then losing them to the consulting world a couple of years later is really annoying for customers.

What are your thoughts on Meditech? I look forward to reading more perspectives in the comments.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.

   

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